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JOB CENTER

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Marketing and Admissions Director
Location : California, Los Angeles
Refer job # NXZC336732

Job Responsibilities and Requirements: RESPONSIBILITIES/ACCOUNTABILITIES: Assess inquiries when necessary and respond to referrers based on protocol, communicate admission decision and ensure positive admission experience for customer and family. Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals and notifies Center Executive Director, RDSM and CareLine Director of barriers. Coordinate tour and sales process with customers, families and referrers, either personally or through Admissions Designee. Conduct follow-up on all inquiries which have not yet been converted to admissions. Spends significant or majority of time on external marketing campaigns, sales, and client interactions to market Services. Directs the day to day activities of subordinate Marketing/Admissions personnel to ensure that all Center admissions are correctly documented and processed. Identify, train, and schedule the Center A Team. Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure. Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit. Ensure comprehensive and accurate gathering and documentation of customer data in PCC which will enhance appropriate placement and coordination within a Center. Maintain thorough knowledge of medical, social and financial information relating to Elder Care. Work with Center Executive Director/Regional Director of Sales and Marketing and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings. Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity. Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing and maintaining contact with physicians, social workers, discharge planners as it relates to individual center as well as center cluster; work with Center Executive Director and Regional Marketing to follow up, as needed. Stay abreast of services available within the center and throughout Health Care in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within . Provide information to referral sources of customer's progress as appropriate within HIPPA guidelines. Develop and implement long-range and short-term sales plans. Coordinate and participate in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources. Work with Center Executive Director to ensure customer satisfaction and to assess/respond to customer satisfaction surveys. Concern his/herself with the safety of all center customers in order to minimize the potential for fire and accidents. Also, ensure that the center adheres to the legal, safety, health, fire and sanitation codes by being familiar with his/her role in carrying out the center's fire, safety and disaster plans and by being familiar with current MSDS. Put Customer Service First: Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights. Perform other duties as requested. SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Minimum of three (3) years' experience in a healthcare setting. 2. Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred. 3. Ability to adjust work schedule based on centers' business need, specifically incoming admissions. 4. Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy.



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