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Business Analyst
Location : Massachusetts, Boston
Refer job # STBE5976
A global leader specializing in business travel management seeks a Business Analyst. The candidate will be responsible for the following: Works with Program Managers to determine the data management needs of the customer and with various departments to ensure expectations are met. Consults with Program Managers and Client on the access and use of standard reports. Ability to perform trend analysis and recommend optimal course of action. Ability to use internal reporting tool to collect, maintain, and analyze data. Develop ad hoc reports in template formats, maintain Monthly dashboards, key metrics goals and graph settings. Completes necessary paperwork and maintains internal applications and other travel related tools. Consults with Program Managers and Client on strategic initiatives. Ensures SLA/Scorecard metrics are being met. Act as extension of the Program Manager. Takes prompt corrective action where necessary or suggest alternative courses of action. Keeps immediate supervisor promptly and fully informed of all issues and unusual matters of signifiance. Maintains favorable working relationships with all other company employees to foster and promote a cooperative and harmonious working climate which will be conductive to maximum employee morale, productivity and efficiency/effectiveness. The candidate should have Bachelor Degree (GPA 3.0 or above) or equivalent experience. Should have strong technical and analytical skills with high degree of aptitude for software applications. Knowledge of MS Office and database application (Access, Macros) required. Excellent oral and written communications skills are required. Excellent customer service skills are required.
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