Outreach Coordinator job in Cypress, CA| Recruit Arrow
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Outreach Coordinator
Location : California, Cypress
Refer job # MCCK340876
Job Responsibilities and Requirements: Responsibilities: Contacts the member either in the hospital or at home to assist and conducts post discharge assessment after discharge to ensure that all needs have been met, coaches member to ask questions to ensure understanding of discharge instructions.Coordinates post discharge appointments with PCP s and specialist. Makes timely follow up calls and assessments on all assigned that have had ER encounters.Assist Case Managers with planning for discharge by generating authorizations and scheduling appointments for services needed within 3-5 business days of discharge. Collaborates with the hospital and SNF staff to obtain daily census, discharge summaries, medication reconciliation information. Distributes discharge plan of care to the members of the care team.Refers those members with unmet needs or high risk for readmission or untoward outcomes to the Case manager for higher level of case management and continued follow up. Schedules Home bound or Palliative Care visits as directed by PCP, Case Manager, or hospitalist. Works together with the case manager to support and coach member, identifying support systems, providing information and education on community based resources. Support the safe, continuous delivery of medically necessary care and supportive ancillary services in the inpatient and transition to home or SNF setting, utilizing the health plan ancillary grids. Identifies patient complaints or concerns and reports to the appropriate personnel. Documents all activities in Case Management system. Reports monthly statistics for review. Functions as a liaison between case managers, patients, physicians, and other healthcare providers. Fosters positive interaction and relationships with all internal and external departments and staff. Performs other assigned duties/special projects on an as-needed basis High school diploma (or equivalent) 1 years experience in an IPA, or other health care company Data entry experience in a clinical setting using medical terminology, ICD9 and CPT coding Clerical/Administrative.
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