Community Cloud Customer Marketing Specialist job in San Francisco, CA| Recruit Arrow
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Title
Community Cloud Customer Marketing Specialist
Location : California, San Francisco
Refer job # QKKV337147
 
Job Responsibilities and Requirements: Primary Responsibilities Include: Effectively sourcing, securing, and publishing customer success stories in all forms with the right mix of product, industry, solution and/or play as dictated by Community Cloud Product Leaders. Continually building your list of customer story leads-leveraging sources like Salesforce reports, leads from AEs/SEs/CSMs, inbound interest from external advertising, building relationships with customers so they become interested in sharing their stories, and more. Fulfillment of sales reference requests as assigned to you based on your area of industry and product expertise. Effectively adopt best practices and processes as outlined by leadership and your direct manager. Building and maintaining pitch decks and presentations so you can easily explain how Salesforce would like to strategically partner with a customer. Presenting to and communicating with customers to get them to agree to co-marketing. In other words, effectively selling them on co-marketing opportunities so customers agree. Engaging with a customer to complete co-marketing in a way they see as beneficial to their individual career as well as their overall business. This includes building a strong rapport and relationship with each and every engagement. Managing every stage of the co-marketing lifecycle in an organized fashion, making the engagement as easy for the customer as possible. Quickly responding to direct requests from internal stakeholders when a customer story need arises-includes responses to email or Chatter requests within an hour. Your Mission Is To: Manage the business of Customer Marketing for Community Cloud which includes understanding exactly what your stakeholders need, and finding a way to get it done on time, on budget, to exceed expectations. Understand and have awareness of all the Community Cloud customer stories, quickly flagging any gaps that might exist. Effectively communicate your current workload and areas of focus to your Continually build rapport with internal stakeholders so they have the success stories they need to increase cross-sell and up-sell opportunities, referrals and renewals. Create real connections with customers to ensure success throughout the relationship lifecycle. You will build relationships that aren't based on asking for favors, but on truly getting to know customers, engaging in a mutually beneficial relationship with them to help them achieve their unique needs in addition to ours. Skills Needed: Proven experience effectively working with teams across multiple departments, time zones, and functions. Extreme attention to detail. Excellent rapport building, high EQ Succinctness. Demonstrated ability to present to leadership-overall strong presentation skills. Demonstrated ability to build consensus across diverse teams. Dynamic, confident personality that thrives on a winning team. Shining track record of success in a fast pace, sometimes frenetic environment. Can-do, positive, inspiring attitude. Outside the box, innovation and creative thinker.
 
 
 
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