Market Manager job in Los Angeles, CA| Recruit Arrow
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Market Manager
Location : California, Los Angeles
Refer job # APAS336937
Job Responsibilities and Requirements: You collaborate with your teams to add the right merchandise and create an environment where customers want to spend time and are eager to return to so they can discover new items. You work the floor regularly with your leaders and Associates. You know how to read our customers and don t use a one-size-fits-all approach to creating a great customer experience. You warmly welcome anyone who comes into the store and are adept at quickly adapting to the needs of each customer. You are flexible, think on your feet, and exercise great judgment when unusual requests or the most difficult of customers are escalated to you. You don't assume anything about the customers knowledge of products; rather, you ask great questions to better gauge what the customer wants. You make book recommendations that surprise and delight the customer, and can demonstrate how to use our devices in a simple and accessible way. You constantly listen for customer input and are able to discern and communicate the right course of action. You Drive Operational Excellence You work with the Division Manager and central teams to understand the key deliverables for your stores and use this information to provide clear direction to your teams. You have a keen eye for numbers. You review sales data regularly and have autonomy to guide your team to make adjustments in the store to improve sales. You leverage resources to ensure that we utilize resources efficiently including providing guidance on staffing and labor planning. No task is beneath you. Technical issues don t faze you. You are comfortable operating all of the systems, tools and devices used within the store, including manning the point-of-sale (POS) station. You are curious and analytical in your approach to discovering the root cause of a problem. You present problems in a clear manner to supporting teams through trouble tickets and other mechanisms and provide help in testing and evaluating fixes. You Lead You lead by example and are a role model when it comes to maintaining a clean and pleasant store environment, not just for customers but also for your associates. You strive to make the store a safe and secure place. You focus your teams efforts by effectively communicating goals and expectations. You strike a good balance between delegating to your team and executing tasks yourself. You help your store leaders develop their functional and leadership skills and coach them on-the-job. You act as the bridge between your store teams, division leader, and central teams to ensure that information is shared appropriately. You remove roadblocks for your teams by guiding them on what issues should be escalated to support teams and what they can solve on their own. You work with the store leaders to set goals and help them understand what great performance looks like. You are a hands-on manager who listens closely and is quick to accept feedback and suggestions from your teams. You maintain a clear view of individual work habits and performance. You connect with your teams regularly through 1:1s and actively coach and mentor others to prevent small concerns from developing into larger performance issues. You Scale You look out for great talent who will bring the culture to life. You present the case for new headcount to district management and help drive the hiring process end-to-end. You actively participate in recruiting activities for your stores and launches. You ensure that trainings related to culture are executed well at your stores. You continuously assess and develop talent in order to create a strong bench of future store leaders. You fully live the Leadership Principles and are passionate about leveraging them to create an amazing store culture. Basic Qualifications Bachelors degree in Business Administration, Operations Management or equivalent experience 10 of experience in a retail or customer-facing environment 5 years of experience building and leading retail teams of 10 or more 3 years of experience leading multiple retail stores Experience launching retail locations in new markets Demonstrated success in problem solving and delivering results Demonstrated analytical and quantitative skills, ability to use data and metrics to back up assumptions and clearly communicate data insights to others Demonstrated ability to attract, hire and develop teams and build a bench for key roles Ability to lift up to 50 lbs. Ability to be on your feet for a shift, up to 8 hours at a time. Willingness to work a flexible schedule, meeting customer needs, including nights, weekends and holidays Ability to travel occasionally Preferred Qualifications Passion for books and a love for sharing and recommending great titles. Deep understanding of Amazon devices and the Amazon ecosystem. Passion for Amazon and commitment to delighting customers. Strong verbal communication and customer service skills.
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