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JOB CENTER

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Financial Services Call Center Manager
Location : California, San Diego
Refer job # JWRW341571

Job Responsibilities and Requirements: The Service Center Manager is responsible for leading and developing a team of 10-12 Service Professionals in the Service Center, located in San Diego. The Service Center is the first point of contact for Advisors who have inquiries related to service and operational needs. You will be responsible for motivating the department in a manner consistent with values. No matter what the situation, your team duty remains the same: Providing our clients with timely, correct, and relevant information, when and where they need it so that in turn, they can help their clients achieve their own financial dreams.Essential Functions:Solidify yourself as the escalation point for your advisor s service experience Drive results through performance management and engaging staff Act as a resource for your team, providing support withDevelop staff by continuously assessing progress, identifying training opportunities and rewarding milestonesAdministrative management duties: leverage available technology for tracking; timecard approvals, time off requests, attendance, team budget etc.Other Job Duties: BE BALANCED- Juggle multiple tasks, while maintaining focus BE PROACTIVE- Take a solution oriented approach to escalated items BE CURIOUS- identify and take action on process improvements BE COURAGEOUS- identify potential areas of opportunity for staff and provide ongoing coaching, BE ENTREPRENEURIAL- understand your role as a business owner and strive to elevate the status quo BE A MOTIVATOR- Conduct daily Huddle meetings to recognize and share new information with your staff Minimum Requirements: Bachelors degree or equivalent work experience in a related discipline required or can complete within 90 days of employment 5 - 7 years of call center experience working in a customer contact center environment 3 years of experience managing staff Must be flexible to work varying schedules and hours as needed Strong oral and written communication skills and the ability to work independently.



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