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Credit Service Associate
Location : Massachusetts, Boston
Refer job # IHTA340957

Job Responsibilities and Requirements: Major Responsibilities: The Loan Portfolio Management Unit (LPMU) provides post-closing credit support for the GWIM commercial and consumer loan portfolios. Unit is responsible for coordinating and executing comprehensive portfolio management, risk recognition, and problem loan resolution activities across GWIM. The LPMU Credit/Mortgage Service Associate is responsible for Managing the past due and maturing loans processes for the custom mortgage portfolio while adhering to consumer regulatory requirements Providing due diligence support to the Portfolio Manager and partners Preparing informational packages to facilitate reviews and SAG transfers Supporting loan specific inquiries or issues Effectively identifying and escalating risk and issues to Portfolio Managers Supporting asset quality and management reporting Completing regulatory reporting Completing risk trend analysis and research Credit file maintenance. The LPMU Credit/Mortgage Service Associate will regularly interface with client teams, underwriting units, and Residential Real Estate Specialists to provide / collect information and support effective portfolio monitoring. The associate will also regularly partner with Legal, Credit Services, and other PMU partners to support loan resolution activities. Key Activities Include : Loan Renewal Management (Custom Mortgage), Past Due Process (Custom Mortgage), property tax reviews (Custom Mortgage), insurance claim research, deceased client processing, regulatory reporting, SAG and GCSAG transfers, Scheduled Exposure Report support, portfolio due diligence, legal notice processing, credit file maintenance. Required Skills Excellent time management and organizational skills. Candidate should possess the ability to balance multiple priorities. Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations. Clearly communicates information and ideas through a variety of channels in a manner that engages and impacts the audience. Strong analytical skills. Strong knowledge of credit and products Understanding of loan and legal documentation. Knowledge of Microsoft Office (Excel, PowerPoint, and Word) Preferred Skills Knowledge of consumer regulations preferred. Knowledge of GUS, AFS/LIQ, Interact, EDR preferred Education: Bachelor s degree in business administration, finance, accounting or economics is strongly preferred.



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