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Client Success Vice President
Location : New York, New York City
Refer job # DSHS340903

Job Responsibilities and Requirements: This position is responsible for projecting, planning, communicating and executing account management functions in order to provide for quality customer service and high customer satisfaction. This job focuses on customer service, growing, strengthening and retaining client relationships, while providing guidance and leadership for Regional Managers. Duties and responsibilities Manages multiple areas/clients within a region and adjusts sales goals and procedures as appropriate for each area/client. Review staffing models and volumes to maintain MASL s (Minimum Acceptable Service Levels). May recommend product or service enhancements to improve customer satisfaction and sales potential (same store sales in order to grow the business). Preparation and presentation of proposals Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her book of business. Relies on experience and judgment to plan and accomplish goals Provides customer service and support to existing accounts or sites Other duties that are ancillary or otherwise related to these primary duties as instructed by the Company Provide monthly reporting to clients Lead renegotiation of existing agreements Requirements Minimum Qualifications: Minimum of 2 years management or sales experience in a healthcare environment Professional office/customer service experience Proficient in Excel/pivot table knowledge Must be a self starter Must be proactive, a leader, and have a positive outlook/outgoing personality Must be able to handle multiple tasks at one time Typing skills (50 wpm) Must be able to use fax, copier, microfilm machine Must be willing to learn new equipment and new processes quickly Must have strong analytical skills Must have excellent leadership and good decision making skills Ability to travel at least 50% of the time. Education: Bachelors degree in Business/Health Information Management/Communications EEO Employer F/M/Vet/Disabled.



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