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Area Market Manager
Location : Missouri, Saint Louis
Refer job # LUQT340453

Job Responsibilities and Requirements: ESSENTIAL DUTIES & RESPONSIBILITIES: Ensures execution of all company programs and initiatives. Achieve results by analyzing store performance, maximizing traffic trends, and holding teams accountable to deliver on KPI and sales performance. Specifically, this includes, removing operation distractions that are not focused on growing the business, being accountable for brand appropriate strategic merchandising to maximize sales, and ensuring community involvement to drive brand awareness and loyalty. Advises and coaches stores on effective payroll allocation and management of all expense lines. Analyzes, benchmarks, and reacts to business, store operations and human resource metrics to drive results. Uses these metrics to quickly spot trends that could positively or adversely affect store operations and provide solutions that will improve future systems and processes, providing regular feedback and recommendations to Market Directors and Upper Field Support Leaders. Partners with the Market Visual Manager to ensure the stores are visually compelling, meeting the brand s standard for visual presentation and product assortment. Maximizes store team performance through consistent coaching and feedback. Assesses the effectiveness of GMs and store leadership teams, diagnosing performance concerns/opportunities to identify root cause, and offering effective and holistic solutions to build/develop greater organizational capability. Supports Employee Relations for the Athleta field organization participating in employee investigations and escalated customer situations in partnership with HR and LP, to coach & guide business partners through performance & behavioral issues. Supports shortage action plan in partnership with leadership team to raise awareness, minimize loss and achieve shrink goal. Manages, executes, and provides guidance for all aspects of talent and performance reviews, succession planning, career pathing and retention efforts, identifying key & high potential talent and ensuring effective bench strength within Athleta stores. This includes goal setting, mid- and year-end review processes, merit increases, incentive bonus philosophy and program details, and use of Success Factors. Effectively recruits and hires no-compromise talent. Retains great employees, personally mentoring and building employee confidence through connecting them to resources and provide visibility and recognition. Ensures field employees maintain elevated product knowledge, differentiated service/sales behaviors and a highly engaged leadership model. Partners to embed the Athleta culture in the field. Models Athleta s values, actively bringing our culture to life in meaningful ways. Demonstrates a deep understanding of (can articulate) brand, customer, industry and competitive landscape. Builds reputation of Athleta in community by providing a successful candidate experience and engaging community partnerships. Drive brand loyalty by leading an outstanding internal and external customer experience. Owns the Employee Value Proposition (EVP). Guides GMs and store leadership to create and cultivate an environment of high employee engagement, identifying and implementing best practices, to ensure we continually live up to our EVP. These practices include the following: 45-day New Hire check-in process, skip-level conversations, EOS feedback sessions, facilitating EOS action planning. QUALIFICATIONS: Knowledge, skills & abilities: Demonstrates ability to build and maintain strong, business-oriented relationships with leaders at all levels. Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing Results driven - Inspires and motivates to exceed goals Skilled problem-solver - Applies rigorous logic & methods to solve ambiguous problems Effectively prioritizes and provides focus for self and team. Ability to work and drive for results independently, and multi-task and work in fast paced environment with competing demands Effective Communicator (verbal and written) - Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively. Leads through coaching and motivation. Can build a winning team filled to achieve the same end-goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion. Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction. Passion for delivering exceptional customer service - everyday. Knowledge of in store systems, policy and procedure PC skills: Microsoft Office-Word, Excel, PowerPoint and / or other software / database skills Experience: Minimum 5 years retail experience Strong emphasis/experience in the store operations function and/or customer service industry Education: Bachelors Degree or equivalent preferred.



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