Data Services Operations Manager - Technology Mana job in San Francisco, CA| Recruit Arrow
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Data Services Operations Manager - Technology Mana
Location : California, San Francisco
Refer job # MCJO338934
Job Responsibilities and Requirements: Key Responsibilities Include: Responsible for managing production support processes and personnel which will provide 24/7 support for the Microsoft based enterprise private cloud platforms. Working with various leaders, stakeholders, and partners to understand business requirements needed to prioritize and organize work efforts for enhancements to existing DataServices and Utility platforms to meet business needs. Responsible for ensuring SLA and availability targets are met as well as implementing strategies for improving targets. Responsible for managing resource allocation to multiple complex technical projects and work efforts that typically have conflicting priorities while navigating political and organization challenges. Manages a medium-sized technology work unit or one or two smaller, specialized work units with indirect impact to organization-wide objectives including managing shift scedules covering 24/7. Works on moderately complex problems where analysis of situations or data requires an evaluation of numerous factors. Establishes and recommends changes to policies which affect work units directly and indirectly managed. Erroneous decisions or failure to achieve goals results in additional costs, staff, and delays in overall schedules. Interacts with direct reports, customers and functional peer group managers. Typically has exempt and non-exempt staff on-shore and off-shore as direct reports. Required Qualifications: 7+ years of technology experience 2+ years of leadership or management experience, in a technology environment Desired Qualifications: Excellent verbal, written, and interpersonal communication skills Ability to interact with all levels of an organization Project management experience Ability to manage a virtual or remote team Ability to work additional hours as needed Job Expectations: Ability to work additional hours as needed.
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