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Managing Director - Sr. Relationship Manager
Location : California, Los Angeles
Refer job # ZJWY338775

Job Responsibilities and Requirements: Job Profile: Sets relationship strategies and directs relationship management activities with new and/or existing clients to grow sales, revenue and market share. Typically works with clients with advanced levels of risk and complexity of needs. Works independently and may mentor other team members. Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services. Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks. Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Drives client engagement and loyalty. Generates ideas and best practices within Relationship Management and may mentor others. Manages effective network of senior internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies. Required Education and Experience: Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 years. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Leadership Competencies: Builds Winning Teams - Extensive Experience Develops talent by creating engaged, inclusive and diverse teams who are empowered to speak freely and act with integrity. Drives for Results - Extensive Experience Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results. Establishes Vision and Purpose - Extensive Experience Creates a compelling vision of the future and translates it into action, linking others' contributions to the success of PNC. Leads Effective Change - Working Experience Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change. Job Specific Competencies: Sales Negotiating - Subject Matter Expertise Applies successful financial sale solutions to negotiation concepts and techniques; ability to negotiate successfully across the organization and with customers in a constructive and collaborative manner. Negotiate structures and closes customer sales. Prospecting. - Subject Matter Expertise Knowledge of and the ability to identify and engage potential opportunities in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact. Customer Experience Management. - Subject Matter Expertise Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Tech Savvy - Subject Matter Expertise Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being. Business Acumen - Subject Matter Expertise Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Effective Communications - Subject Matter Expertise Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Decision Making and Critical Thinking - Subject Matter Expertise Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Client Relationship Management - Subject Matter Expertise Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others. Selling. - Subject Matter Expertise Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers. Core Competencies: Manages Risk - Extensive Experience Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.



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