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Senior Project Manager
Location : California, Los Angeles
Refer job # RKJT338688

Job Responsibilities and Requirements: The Implementation Services Manager is responsible for the deployment of a business and technical solution for a client administration outsourcing needs. The technology involved includes the pension and benefit administration systems, the call centre technology and the web solutions and must play a leadership role in all assigned implementation projects. Analyze all documentation to clearly understand client requirements and identify potential issues upfront Define, in collaboration with the appropriate specialists at Mercer and at the Client, all requirements documents Configure, or lead configuration of, all systems according to requirements documents Define, with Client and Account manager, overall testing strategy, and produce test plan Work with clients to adopt Mercer best practice processes and methods. Bachelor of Science in Information technology, Commerce, Business Administration or Actuarial Science Prior software implementation experience Ability to communicate effectively, both orally and in writing, with external clients and internal team members at all levels Strong organization, planning and time management skills Knowledge of Health Benefit plans an asset.



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