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SVP, Emerging Commercial Applications
Location : Massachusetts, Boston
Refer job # FHMF338593

Job Responsibilities and Requirements: Responsibilities: Build, cultivate, manage, and lead a global technology organization responsible for technology incubation, architecture, engineering, development, launch, and management of emerging commercial services and solutions. Develop a commercial facing technology roadmap that supports Product Management, Business Unit, and Customer Priorities and requirements for both existing and new customers, in current and adjacent businesses; Institute and align commercial development processes that ensure products are brought to market with quality and features that drive market adoption; ensure integration with Iron Mountains Product Lifecycle Management (PLM) framework; Identify, create, and utilize a partner ecosystem to accelerate development and adoption of commercial applications and solutions. (suppliers, technology incubators and thought partners, customer-partners, etc.); Engage quickly with sales, commercial, and external customers to quickly incubate lighthouse opportunities as potential pipeline for future applications. Identify and recommend vertical integration, M&A targets, and/or alternate business models where appropriate to drive new solutions. Develop technology evangelists within Iron Mountain that accelerate knowledge learning capability to sell the Mountain to investor, customer, and partner stakeholders. Ensure architectural norms and standards are developed and adhered to. Work closely with customer care to ensure that user experience is key positive differentiator for future solutions. Develop methodologies and capability to enable exceptional customer care / customer experience in a digital world . Lead optimization of technology, roadmap, and investments to ensure maximum ROI, leverage limited resources, increase throughput, and accelerate the ability to scale across markets and customer segments Leadership Characteristics Strong Business acumen ability to understand a business systems and process, and translate that into technology strategy Ability to Influence, Navigate, and Partner Strong partnership and ability to have a seat at the table with business leaders, customers, product managers and outside partners and vendors. Ability to work in a distrubted and matrixed organization. Comfortable managing and leading in the grey. Both Agile and Flexible Recognize when to shift gears and have the ability to quickly pivot a strategy or element of technology or roadmap and redeploy resources accordingly. At the same time recognize how to build in flexibility in order to provide for future scale. Strategic and Critical Thinking - Ability to critically assess a situation, determine the signal through the noise, and determine implications and direction. Ability to engage & motivate teams - Creates extremely high levels of engagement within their immediate team that translate into superior group performance. Does the same across groups that they don't manage. Has a track record as an effective network leader. Curiosity across multiple fronts - Is deeply curious about a diverse set of topics inside and outside of their turf. Hunts for the interdependencies and value-creating intersections between Iron Mountain groups and between Iron Mountain and external parties. Asks great questions that address multiple dimensions of a situation Collaborative- Drives effective collaboration on major initiatives across the enterprise. Partners extremely well, readily shares best practices and knowledge. Drives external collaboration to innovate and build value. Results-oriented- Is results-focused, has mastered performance management. Is able to harness diverse resources to get high impact results. Brings execution realities to the strategy, can lead execution in high difficulty situations. Comfortable with ambiguity- Is comfortable with ambiguity. Drives dynamic strategies, leads and executes effectively in the gray. Outperforms in business situations that involve a high level of uncertainty and discovery. Ambidexterity (Core and Explore) - Can develop the core business while building emerging or adjacent business opportunities. Optimizes a portfolio of businesses and ventures that both leverage and reinvent our business model. Can lead efforts to capture both vended and unvended customer opportunities. Talent & Organization Development - Is an organization and talent developer, a community builder. Shows mastery in developing talent and the organizational system needed to execute the strategy. Builds and constantly reinforces the organization as an interdependent community. Commercial Acumen & Customer Focus - Is recognized as a thought leader and trusted partner for a wide range of customers. Provides an in-depth understanding of customer value chains, business needs, market conditions, industry trends, and un- met needs. Generates value-added solutions to ensure customer business goals are achieved. Develops, negotiates, and closes major commercial contracts and revenue-generating opportunities on behalf of the company. Prioritizes and orchestrates enterprise-wide activities and resources to maximizing profitable growth. Leads the company in taking an outside-in perspective. Global orientation and experience- Successfully leads complex programs, networks and organizations across diverse cultures and geographies. Can effectively lead businesses or functions that span Emerging and Developed Markets. Has the international experience needed to be an effective leader at any of our company locations. Year 1 Priorities Develop, build and scale an exceptional Commercial Technology team through development, hiring, and partnership strategy to include. Deliver MVP for Records Management as a Service Deliver Iron Cloud Air Gap release on quality with ability to scale Define and Rationalize the Emerging Commercial Roadmap to include horizontal platform technologies, and vertical solutions and services Qualifications 10 years as a senior technology leader with quantifiable and measurable success in business value creation within a mature industry or the equivalent Track record of progressive leadership roles and success within a highly matrixed company Large team management with a history of developing high-performing talent, particularly in environments requiring cultural transformation Experience developing partnerships to accelerate go to market Product Lifecycle Management Agile Design and Development Proven success delivering innovative solutions and services Experience building new business models Global orientation and experience working across mature and emerging international markets and business cultures Bachelor degree; Master /MBA preferred Other Attributes Integrity; appreciates candor Excellent verbal and written communication skills as well as presentation skills Self-starter with enthusiasm for the B2B industry Optimistic and collaborative problem solver Dynamic, energetic, intellectually curious, and enjoys learning Strong work ethic Compliance Obligations: It is the responsibility of every Iron Mountain employee: to comply with all applicable laws, rules, regulations, and company policies to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct to complete required training within the allotted time frame.



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