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Technical Support Specialist
Location : North Carolina, Raleigh
Refer job # CXJW340739

Job Responsibilities and Requirements: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides Tier 1 or Tier 2 desktop, workstation, and user support and maintenance and customer service for Windows Intune and Office365 environment. Investigates user problems and identifies their sources; determines possible solutions; tests and implements solutions. Assists personnel of other departments as a computer resource to include password resets, office application support, printer configuration, small/office network admin, etc. Performs and/or oversees software and application instillation and upgrades. Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties. Cloud-based VOIP services and user management (managing settings, user provisioning, number acquisition). Connectivity (management of internet service providers, office Wifi/network, hotspot/wireless services). Internal and external end user support as well as development testing and quality control for our proprietary application. Provides basic queries and analysis on data extracts. Initiates user training and documentation on network systems. KNOWLEDGE, SKILLS AND ABILITIES Bachelor s degree in a related field and two to three years of help desk or similar support. experience preferred. Ability to communicate technical information to nontechnical personnel. Ability to install, configure and maintain personal computers, networks and related hardware and software. Knowledge of computer and/or network security systems, applications, procedures and techniques Advanced Microsoft Excel knowledge/experience is a plus. Ability to identify and resolve computer system malfunctions and operations problems. Skill in organizing resources and establishing priorities. Excellent verbal and written communication skills. Ability to learn and support new system applications.



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