Technical Account Manager job in Cambridge, MA| Recruit Arrow
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Title
Technical Account Manager
Location : Massachusetts, Cambridge
Refer job # JMYB339356
 
Job Responsibilities and Requirements: As a Financial Services Technical Account Manager (TAM), you will draw on your technical, communication and organizational skills to help customers get the most value from their Google Cloud Platform and G Suite investments. You will manage all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations. You will develop deep and lasting relationships with senior business executives and IT stakeholders to develop a strong understanding of their business requirements and goals. Building on this knowledge, you will manage the shared strategic roadmaps to drive customer partnerships, provide technical guidance and program leadership, and facilitate customers digital transformation to maximize their value on Google Cloud. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what s next for their business all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. Responsibilities Drive the customer partnership for key strategic customers. Establish executive relationships, conduct customer QBRs, advocate for customer to rapidly knock down adoption blockers, and coordinate across multiple work streams and teams to maintain customer momentum. Own the post-sales relationship with customers to maximize value. Team with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud, specifically as it relates to migration of high performance compute workloads. Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones. Serve as champion and advocate for business transformation, enabling teams to embrace cloud technologies. Provide best practices and accelerated support for Google Cloud Platform and G Suite Solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements, and the needs of Cloud Big Compute market. Drive customer feedback to Google product management and engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact. Qualifications Minimum qualifications: BA/BS degree in Computer Science, Mathematics or a related technical field or equivalent practical experience. 4 years of experience in a financial/quantitative analysis firm, consulting firm, or financial services company in an infrastructure and/or data systems environment with experience in financial services industry regulations/policies for cloud-based technical solutions 3 years of experience in high performance computing or grid computing in financial services with a focus on large-scale distributed systems design, and knowledge of batch schedulers and cluster management. Ability to travel (domestically and internationally) up to 30% of the time, and experience working with a cross-functional and geographically dispersed team and customer base. Preferred qualifications: Background in two of the following areas: data center infrastructure, operating systems, networking, security, system administration, service management modernization, and/or data architecture. Experience in application/workload migration with a focus on migrating big compute workloads from on premises software to cloud or to a hybrid solution. Experience in working with channel partners, system integrators and third party developers to deliver solutions. Experience in cloud operations - technical support or operations (e.g. capacity planning, product release management, etc.) Ability to present technical materials effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and non-technical matters. Excellent written, communication, project management and stakeholder management skills, with a focus on translating business requirements into technology solutions.
 
 
 
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