Sr. Merchant Services - Relationship Manager job in San Francisco, CA| Recruit Arrow
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Sr. Merchant Services - Relationship Manager
Location : California, San Francisco
Refer job # TNJT339335
Job Responsibilities and Requirements: Essential Duties and Responsibilities: Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts needed to meet retention and consulting goals. Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results. Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area. Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts. Develops and implements educational programs designed to improve client's transaction processing performance. Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems. Manages communications with lines of business partners to ensure a unified account management strategy with client base. Identifies and implements processes to reduce companies operating expense. Bachelors degree in business administration, accounting, marketing or other related fields Typically will have two to four years of experience within account management, sales or contract negotiations Knowledge of bankcard industry and procedures. Experience working face to face with C-level executives, whether in a selling or account management type role Knowledge of computer software systems including word processing and spreadsheets. Ability to provide professional and interpersonal communication when interacting with others. Ability to enhance revenue and market share through effective use of relationship management skills. Knowledge of bankcard sales or support experience strongly preferred. Ability to analyze and research to resolve issues. Ability to effectively communicate both verbally and written with customer contacts.
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