Senior Application Support Engineer job in New York City, NY| Recruit Arrow
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Senior Application Support Engineer
Location : New York, New York City
Refer job # KHJN339103
Job Responsibilities and Requirements: As a Senior Application Support Engineer, you will be accountable for one or more of the following: incident management, change management, impact identification, management communication, client relationship management, service improvement, discovery/gathering/documenting of business needs and requirements, complex internal/external customer file implementations. You will be responsible for the following but is not limited to: Work with key stakeholders to ensure that overall business and goals for delivering technology-based services are met Function as a Service Delivery manager to communicate with key stakeholders regarding system outages, issue resolution, infrastructure changes, and other pertinent matters that impact internal and external customers Work with project teams resources to ensure environment readiness prior to planned turnover datesIdentify process gaps and streamline processes for efficiency Plan, coordinate, and manage lower (non-prod DEV, IST, and QA) environment sync ups prior to and post releases Build relationships with project teams to promote partnershipsUnderstand infrastructure changes and how they impact downstream systems and environments. Drive root cause analysis of incidents.Responding to direct and indirect inquiries based on existing and emerging SLAs. Understand infrastructure changes and how they impact downstream systems and environments. Required Qualifications:Bachelor's degree in Computer Science, Engineering or related field. Minimum 6 years experience with Powerpoint, Word, and Excel. Minimum 3 years experience with Microsoft Project.Minimum 6 years experience working with application development infrastructure setup and deployment. Strong knowledge of infrastructure/environment components (middleware, policy servers, monitoring, environmental properties) and the integration into application architecture.Experience with Linux, AIX, Apache Tomcat or other like technologies.Familiarity with SQL Database interface and tooling. Web application development experience with ability to read, understand, and modify code (code-competency) for diagnosis, escalation and resolution.Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Linux Support tools, connectivity tests, etc. Understanding of n-Tier application architecture concepts. Ability to plan, schedule and monitor work activities in order to meet time and quality targets.Ability to absorb rapidly new technical information, business acumen, and apply it effectively. General understanding of various IT security concepts as they relate to application environments.Provide excellent customer service within defined SLAs. Experience using Jenkins or Jenkins-like tools. Ability to work well within a multi-disciplinary team structure, but also independently.Strong interpersonal and verbal and written communication skills. Preferred Qualifications: Strong technical aptitude and willingness to learn new technology. Ability to create application architectural logical and physical diagrams.Familiarity with Git/Bitbucket, Team City, and Atlassian tools a plus.
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