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JOB CENTER

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AVP, Command Center Manager
Location : Texas, Irving
Refer job # NERS339026

Job Responsibilities and Requirements: Functional Role & Responsibilities: Handles and helps with any issues (i.e. HR, personal etc.) the support analyst are experiencing Recruit and retain proper staffing levels for the platform in the Command Center. Ensure bench is fully staffed. Properly prepare new hires to have all required accesses/privileges and are well prepared for training needed to start role. Conduct one-on-one s meetings to foster the development, discuss goals , and performance of every individual. Maintain daily platform staff levels are adequate, which includes analyst s vacation, COBs etc. If staffing levels are insufficient, remediate the issue to get the correct number for the staff to ensure operational efficiency. Primary point of contact for the VOE. It is the responsibility of the Staff Manager to make sure the analyst s opinions, issues/complaints, do not go unnoticed. If needed, escalate appropriate concerns, to the Regional Platform Head and/or Regional Command Center Head Responsible for coordinating and running weekly staff meetings. Conduct EERS review, Citi and internal training compliance, and performance reviews. Staff manager is responsible for to review, approve or reject every analyst s time sheets and account for over time that is being used in the space. Manage the use of the over time and communicate with the Regional North America Head and Operational support analyst for any exceptions needed that would go over platform s allocated hours. Provide discipline to the staff, as needed Coordinate with technical and corporate training for analyst. Responsible for evaluating employee s performance within the platform. Communicate senior management expectations, directions, and goals for the space. Provide feedback from the analyst to the senior management staff.



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