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Licensing Associate
Location : Nebraska, Lincoln
Refer job # MHGA339008

Job Responsibilities and Requirements: This role will provide customer service to producers, their staff and the regions. Ensure understanding by providing information, updates and explanation of licensing requirements and status. Handle high volume of processing requests as well as fielding calls from producers, their staff and the regions. May require diffusing escalated situations and requires in depth understanding of compliance rules and state guidelines. Licensing Associates are required to empathize with their callers, and have good communication skills in both email and written correspondence. They are accountable for the situations that are presented to them, and must own a situation to resolution. They work independently, displaying good judgment with problem solving skills. Processes requests received to ensure that the licensing and appointment status is reflected accurately on our systems, and is in alignment with state and compliance requirements. This includes reviewing documents for accuracy Provides customer service for phone calls and phone related activities (including any research and follow up required) Processes various sales support tasks related to new agency appointments and terminations Handles field inquiries and works cooperatively with field leaders and AIAs. Builds and maintains a collaborative working relationship across sales and operation functions/ areas Assists in training of associates Meets all performance standards Communicates complex information verbally and in writing Provides daily communications and continuing education (training, refreshers, coaching) Assists with updating job aids and training materials With direction and on occasion, designs/updates forms Attends meetings to provide information (employee information, department reviews) On occasion presents pre-developed material as needed Job Qualifications High school diploma required with some college preferred Attention to detail Requires excellent communication skills, both verbal and written Experience with Microsoft Office Requires data entry skills Requires a strong commitment to providing excellent customer service Excellent phone etiquette skills Requires self-motivation and problem solving skills Ability to work independently with minimal supervision The ability to work well under pressure The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.



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