Operations Client Relationship Manager, Vice Presi job in New York City, NY| Recruit Arrow
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Operations Client Relationship Manager, Vice Presi
Location : New York, New York City
Refer job # QEPQ338878
Job Responsibilities and Requirements: Responsibilities:- Serve as senior point of escalation for 's top revenue generating clients for operational issues across products and ops functions.- Develop and enhance client relationships, at multiple levels, by providing exceptional levels of client service.- Expertly navigate the organization, across divisions, to deliver timely and accurate issue resolution to complex, business critical issues which may include communication with senior stakeholders within Ops and the BU.- Organize and lead face-to-face meetings with key senior managers at our focus clients, including service providers.- Partner with Daily Processing teams to identify key Ops issues, trends and efficiency opportunities that can be addressed with clients with the goal of enhancing STP.- Assist clients as they go live with OTC Derivatives Clearing by ensuring their operational and reporting needs are met. Partner with OTC Clearing Sales, Onboarding and processing teams to ensure ongoing support of clients for this new product.- Participate in join client meetings with SRM, Fixed Income and Equity Sales, PB and OTC Clearing CRM to discuss overall operations performance, business opportunities and means to improving operational efficiency.- Lead projects and initiatives that will further advance the OCRM strategic vision of providing value added services to our focus clients.- Represent MS on Industry forums (eg: Advisory Groups, Panel Discussions, and Working Groups).- Coordinate, establish agenda and lead Roundtable discussions and provide product specific training to clients.- Conduct client surveys across products, publish and communicate consolidated semi-annual client feedback report.- Support and manage Strategic Client Officer program across products and keep supporting documentation/metrics updated.- Track client feedback and action plans to address follow ups and concerns raised from client visits or surveys.- Work with Metrics and IT teams to deliver integrated reporting and enhanced web portal capabilities (eg: Matrix, Client Scorecard).- Keep abreast of current and upcoming product and functional specific industry initiative related topics. Be able to provide high quality value added insight to key clients.- Maintain active dialogue with various vendor relationships and industry utilities across product and functional areas.- Play an active role in talent development focused on incoming and existing staff across operations.- Regularly provide backup coverage and group oversight for team members during busy periods and/or during client travel.- Familiarize oneself with location strategy related topics and ability to apply focus on key product and functional areas going through transition. - 7 years of experience in financial industry within Operations processing roles- Technical understanding of transaction lifecycle in one or more asset classes (Equity & Fixed Income Cash, Rates, Credit and Equity OTC Derivatives, OTC Clearing, Listed Derivatives, FX, Loans, Sec Lending, Commodities)- Proven experience with external institutional client communication and interaction- Strong listening and verbal/written communications- Strong presentation skills- Proven ability to work across global departments to build credibility and strong relationships- Demonstrated leadership in developing and setting strategy- Ability to lead virtual teams and deliver on global initiatives- Ability to independently navigate the organization- Involvement in Industry initiatives via working groups, advisory groups or panel discussions- Established relationships with the vendor and industry utility community.
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