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Commercial Bank - Documentation & Workflow Managem
Location : Illinois, Chicago
Refer job # DEFL338714

Job Responsibilities and Requirements: As a Documentation & Workflow Management Team Lead, your responsibilities would include: Performs Documentation and Workflow Management functions as needed(i.e. receive and sort mail, Identify collateral documents and ensure all liens are perfected, Prepping/Scanning, Handle incoming Payments and Payoffs, Coordinate Retrieval and pick up files with Iron Mountain, Operate and maintain high speed Kodak scanners ). Monitors productivity, volumes, and SLA s Prepare physical loan documents for scanning/ imaging, Provide mentoring, training, and assistance with new and existing team members Communicate and reinforce policies and procedures Research and respond to internal and external requests Represent team/supervisor on internal and/or market calls Meet and exceed established Service Level Agreements Provide ongoing feedback to supervisor on team and offer process improvements and suggestions Manage team's workflow and escalations in supervisor's absence Assist with outside BAU projects and remediation Qualifications 2-3 years of prior loan operations experience in a banking or financial services industry, preferred Prior experience with processing legal loan documentation, preferred Proficient in Microsoft Office applications Ability to interpret standard reports and forms Excellent interpersonal and written/verbal communication skills Exceptional customer service skills Ability to effectively multi-task and prioritize workloads while working within tight service levels Strong organizational and time management skills Demonstrate attention to detail and accuracy with completed work Ability to work independently and in a group setting to ensure team s objectives are met Innovative/Solutions Oriented Commercial Loan systems knowledge including, but not limited to, Aurora, CLW, and/or iCRD Ability to partner effectively and foster a positive work environment An undergraduate or graduate school degree or experience that would demonstrate the capability to perform the duties of the position. Additional hours and/or mandatory overtime may be required during peak volume periods and based on performance.



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