Global Procurement Operations Manager job in New York City, NY| Recruit Arrow
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Global Procurement Operations Manager
Location : New York, New York City
Refer job # LMPQ338651
Job Responsibilities and Requirements: The successful individual will leverage their proficiency in Procurement, Customer Support and (Ariba) Systems Administration to Perform in the role of Ariba subject matter expert by: Liaising with SAP Ariba support and the internal IT team in troubleshooting system and system integration related matters. Translating user requests/requirements to system updates and partnering with internal IT where integration or backend updates are required. Investigating and resolving complex system issues. Representing system design and process on behalf of Procurement in meetings with internal business partners/customers. Providing outstanding customer support and customer communications through: Addressing all escalated support tickets and communicating resolution and instruction back to user. Administering internal Procurement system intranet page with updated content. Developing and implementing on-going training and communication programs with internal customer groups. Partnering with third-party help desk provider by overseeing their performance and procedures. Lead ongoing process management and process improvement as it relates to the procure-to-pay process within Ariba by: Monitoring and regularly reporting on usage of P2P tools and develop and implement plans for improving tool usage/value. Maintaining expert-level knowledge of system improvements that could be deployed at Tapestry. Coordinating processes with the accounts payable function to facilitate enforcement of the Tapestry's established policies. Support the global deployment of SAP Ariba to all brands through: Contributing to implementation through design validation, testing and acting as functional lead in project meetings. Facilitating the design of global support model and leading implementation of expanded support. Providing training and support during deployment. The accomplished individual will possess B.S. / B.A. degree in Business or Technology (or other related degree programs) 2 years experience with Procurement technologies and related ERP integration preferred Preferred to have understanding of leading P2P technology practices and trends; General experience of system administration 4-6 years of work experience preferred Good teamwork skills to work with other Company departments to plan and execute enhancement, upgrade, and on-going deployment of the above technologies Strong facilitation skills to communicate and collaborate with stakeholders across company to implement and support procure-to-pay technologies. Strong demonstrated analytical thinking and problem-solving skills Experience with process, quality control, and workflow management and design preferred Strong verbal and written communication skills Ability to multi-task and problem solve Strong written and verbal communication and presentation skills Strong proficiency in Microsoft Excel, Power Point, and Word.
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