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Client Services Vice President
Location : Texas, Dallas
Refer job # SSNO338149

Job Responsibilities and Requirements: Responsibilities: Defines and sets the strategic direction for the organization; functions as a consultative thought leader and strategic business partner with the client and provides leadership to the York Account Management organization and internal business partners Responsible for overseeing the orchestration of the deployment of corporate-wide resources to provide comprehensive solutions, thought leadership and services to support the company s account management strategy and roadmap Responsible for Account Executive management. Understanding the clients business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision makers Builds, enhances and executes long term client relationships and communications at the C-level, with other key executives, key decision makers and influencers and acts as a trusted advisor to senior executives within the client organization and internally to York Analyzes and keeps abreast of significant market changes (trends, issues, M&A activity, and corporate developments) that would be valuable information to our company strategy regarding account management and that mitigates and manages risk to York and the client Builds cooperation and collaboration with the York business segments to realize revenue growth, client value and satisfaction Plays a key leadership role within the organization as well as assists in winning new business with high level relationships, sales and negotiation skills and client oriented communications Manages, measures and accurately predicts financial forecasts Drives delivery service excellence across the organization Actively coach, lead and assess talent to build a high performing team to meet the company s philosophy, mission and strategic goals Will serve as a key member of the Global Sales & Account Management Organization management team leading the support of the company s overall sales strategies and objectives Perform other duties as required The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Skills Key Performance Metrics: Meet or exceed stated financial and growth targets Client and revenue retention Increase client wallet share by expanding York solution footprint Client Survey / Net promoter score Completion and maintenance of Territory and Account Business Plans Job Related Skills Knowledge: Minimum 15 years of insurance services expertise preferred Minimum 15 years of experience structuring and consulting on large bundled deals Minimum 15 years delivery, sales and account management experience Strong presentation, written, and collaborative skills to build and maintain proactive involvement with all levels within the organization Ability to plan, prioritize, adapt to change, and provide appropriate follow-through to effectively drive business results Strong financial and business acumen required to quantify and communicate results Ability to influence people, with particular expertise working with sales and business leaders in a matrix environment Experience working for an insurance, technology, or services company A history of meeting/exceeding financial commitments Experience working in a diverse, matrix organization with a large products/services portfolio Required Experience Additional Skills/Knowledge: Strategic business planning and execution Building new/add-on pipeline Deal structuring and negotiation Sales performance management Knowledge management Financial management Coaching, mentoring and developing growth organizations Effective resource management Education Required: Bachelor s degree required/Masters degree preferred.



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