Campaign Manager job in Philadelphia, PA| Recruit Arrow
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Campaign Manager
Location : Pennsylvania, Philadelphia
Refer job # NJTY337248
Job Responsibilities and Requirements: Core Responsibilities: - Maximize revenue retention by determining best solution for make goodsbased upon experience with and knowledge of client, client's preferences, and campaign goals. Lead efforts to ensure complete,effective resolution for all schedule and client issues. Independently manage and advise upon pre-empt notices, oversell reports, and otherrelated inventory information. - Lead efforts, in conjunction with Account Executive(s), to build,maintain and manage client relationships. Research and understand client business and goals. Troubleshoot and manage all client questions andconcerns. - Coordinate and process all client contracts, revisions, and copy intoa traffic-ready status, including transferring orders from Sales to Traffic/Stewardship, facilitating copy instructions and relatedcommunications between clients and traffic, and processing revisions as required. Monitor and work with traffic to ensure fulfillment of specialrequirements. Research discrepancies, inconsistencies and recommend alternatives to ensure full client satisfaction. - Contribute to strategic account team meetings to ensure success oflive campaigns. Evaluate campaign effectiveness and make recommendations to promotions, Account Executive and Account Planner tosupport the execution of promotions and promotional ideas. Act as liaison between sales and traffic for questions and communication.Develop and implement processes to ensure proper coding of all orders to ensure timely Coop reimbursement. Conduct weekly meetings with Account Executive and Account Planner to share account statuses information, and solve problems. - Research and manage Special Event Tracker (SET) discrepancies and makeadjustments as needed to ensure proper scheduling of tracked events and programming. Consult the SET for make-good opportunities. Provide dataand insight to Account Planner as needed for Customer Care reports. Follow campaigns closely and communicate relevant metrics and successesto improve performance and aid in retention. Consult incomplete/expired lines and/or pre-emption reports on a daily and weekly basis; researchand recommend make-goods through e-revisions. - Own campaign management and recommendations of effective copy/ideas toagency and clients. - Follow online ad campaigns closely and communicate relevant click-through and creative success to improve performance and aid in retention. Process Video on Demand (VOD), Ready-Remind-Record (RRR) andRequest for Information (RFI) campaigns utilizing Digital Express (online software program) and advanced media features to ensure properairing of campaigns. Process screen shot requests through Media Trust as needed, Consult Online Under-Delivery report, and enter make-goodsutilizing Digital Express. Monitor and manage relevant metrics to ensure proper airing of Interactive Campaigns, troubleshoot andrecommend solutions to shortfalls and issues. - Lead the processing and follow-up of credit and collection-relatedactivities, including resolving billing discrepancies, answering client billing and invoicing inquiries and requests, and additional credit andcollection support as needed. Recommend and complete e-adjustments based on client/account knowledge, and communication with clientregarding business needs. Resolve Central Billing issues before billing deadlines. Research and collaborate with Business Operations to answerAccount Executive and client requests. - Coordinate production activities between client, Account Executives,Production and CSG to ensure a timely and complete production process and proper communication between production, CSG, client, and traffic. - Consistent exercise of independent judgment and discretion in mattersof significance. - Regular, consistent and punctual attendance. - Other duties and responsibilities as assigned. Job Specification: - Bachelor's Degree or Equivalent -Generally requires 3 years related experience.
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