Branch Service Manager job in Los Angeles, CA| Recruit Arrow
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Branch Service Manager
Location : California, Los Angeles
Refer job # IRYS337180
Job Responsibilities and Requirements: Major Responsibilities: Reporting to the Branch Manager, the Branch Service Manager is responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance and maximization of sales referrals. The Branch Manager will provide leadership to team of sales and service professionals to meet and exceed sales goals and provide consistent positive customer experience. This position is also responsible for variety of duties focused on the development of new business, as well as retaining and expanding current relationships with customers. Depending on the office assigned, you may be responsible for service management of specialty segments. Under guidance and direction from the Branch Manager, the Branch Service Manager will be responsible for: Branch Operations, Risk Management and Compliance Partners with the Branch Manager in training and supporting risk mitigation activities. Ensure understanding, knowledge and adherence to operating policies, procedures and regulatory requirements of branch staff. Effectively resolve problems, exceptions, and account adjustments. Approve or disapprove transactions within assigned authority limits. Transaction approval limits may vary based on branch level and complexity. Assist in managing personnel and operating expenses. Leverage workforce planning tools to optimize staffing. Serves as Security Coordinator for the branch. Customer Service Lead, monitor and coach branch employees to deliver consistent positive customer experience. Resolve customer issues and complaints in timely, professional and effective manner. Act as liaison with other support areas of the Bank to resolve customer issues. When necessary, may be required to perform activities related to other branch positions (e.g. cash handling). Training and Coaching Assist in creating and managing strong sales, service and operations culture, fostering an environment in which all branch employees excel and achieve scorecard goals. Coach and monitor staff to ensure consistent performance expectations are achieved. Provide ongoing guidance, coaching and training to branch employees to ensure they are able to perform their job effectively. Provide cross-training opportunities and direction for the career growth and development of employees. Partner with Branch Manager in the hiring and performance management of staff. Sales and Management Activities Coach tellers to effectively identify quality referral opportunities and refer appropriately. Maximize sales growth by developing and participating in customer acquisition and retention programs. Manage customer retention program and conduct retention calls and visits regularly. Open new consumer and business accounts as required by branch traffic and/or staffing. Represent the Bank by participating in local community activities. The Branch Service Manager will assume overall responsibility for the branch in the absence of the Branch Manager. Perform miscellaneous duties as assigned. Job grade is dependent on branch level and complexity exceptions to standard grade assignments require Regional Executive approval. Typically requires years' branch operations experience including management. Requires strong sales and service orientation and the ability to communicate effectively with all levels of management and clients. Excellent leadership, interpersonal and coaching skills. Working knowledge and experience with compliance regulations. Thorough knowledge of banking practices, products and services, including any specialty areas. This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. The above statements are intended to describe the general nature and level of work being performed.
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