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JOB CENTER

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Relationship Banking Specialist I, II, III
Location : Illinois, Chicago
Refer job # NIKR337094

Job Responsibilities and Requirements: Under Banking Center Manager supervision, the Relationship Banking Specialist will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define excellence in the customer service experience. Customer Service Individual demonstrates a positive and helpful attitude toward customers (internal and external), understands their importance to and understands how his/her job affects customers; establishes and maintains good relationships through interactions or work completed; projects a positive and professional image of . Communication Individual must possess excellent written and oral communication skills. Be able to write clearly and concisely, using proper grammar, spelling and punctuation. Be able to express self in speech; be able to address concerns or problems in an open, non-defensive manner while conveying self-confidence and knowledge of subject in speaking to customers. Job Knowledge Individual possesses and demonstrates the technical ability to perform required duties, is practical in applying knowledge to assignments, and maintains expertise by keeping current with new developments, policies and procedures. Problem Solving The ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources. Attention to detail at the level at which tasks are performed carefully, accurately and in accordance with policy and procedures. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Associates degree or equivalent from a two year college or technical school; or a high school diploma or general education degree (GED) with: RB I: six months of job related experience and/or training; or participation in a formal bank training program. RB II: one year of job related experience and/or training. RBIII: three or more years of job related experience and/or training Language Ability Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have intermediate knowledge of Word and Excel spreadsheet software. Certificates and Licenses Registration with the Nationwide Mortgage Licensing System & Registry (NMLS Registry) is required upon hire; certain job responsibilities as defined by the SAFE Act may not be performed until registration is complete. Good standing with the NMLS Registry must be maintained.



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