Customer Care Operations Associate job in Boston, MA| Recruit Arrow
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Customer Care Operations Associate
Location : Massachusetts, Boston
Refer job # WIKU336653
Job Responsibilities and Requirements: We are seeking an experienced Associate level individual who can provide project management and administrative support services to multiple long-term or short-term initiatives. RESPONSIBILITIES Understanding of Customer Success and Customer support model - agent workflows, customer engagements and systems/tools to effectively do their jobs Clear communicator with excellent written, verbal, and listening skills Proven ability to work cross-functionally to understand business requirements and translate to effective use of applications Confidence in advocating for best practices Contribute in creating an excellent experience for our customers (internal & external) Ability to wear many hats and move multiple initiatives forward to deadlines/outcomes Ability to work with little direction and can easily pivot as priorities change in a rapidly growing company/environment REQUIREMENTS Strong Salesforce user: administrative, configuration, and reporting skills Customer Support & Success systems/tools administration Excellent critical thinking skills - breaking down ambiguous problems into manageable components Ability to monitor system performance and data integrity Project management and task organizations skills PREFERENCES Prior experience in customer service, sales, or operations a plus. Familiar with reviewing and understanding data used to build dashboards and reports Excellence in providing end user support Associate or bachelors degree A high level of ownership, confidentiality, and attention to detail Apply for this Position.
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