IT Consulting Director job in Chicago, IL| Recruit Arrow
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IT Consulting Director
Location : Illinois, Chicago
Refer job # EFGL340644
Job Responsibilities and Requirements: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: 1. Provide central oversight and integrated governance for the IT CPM program to ensure that the organization s IT operates as intended, data is reliable, systems and processes are fully functional and the organization is in compliance with applicable laws and regulations. 2. Accountable to ensure continuous monitoring of quality work within IT against pre-defined objectives is properly performed. 3. Provide guidance across IT functional teams to identify risks within work processes and ensure adequate controls are fully documented and adhered to. As technology environment evolves, safeguard that any changes that impact controls and procedures are documented and incorporated into the CPM process. 4. Work with IT leaders to remediate performance deficiencies and ineffective controls through process improvements. 5. Lead the measurement and monitoring of controls performed by the IT organization to ensure that they are appropriate, valid, reasonable, accurately recorded and supportable. 6. Lead discussions with owners (i.e., process, sub-process and control) to review controls, manage control risks and ensure overall compliance with CPM program policies and procedures. 7. Design, develop, execute, and maintain a consistent, defensible, and holistic methodology to support CPM program reporting (along with any required tools). This includes: - A standard taxonomy to define key terms that are used throughout the CPM lifecycle. - Templates to capture checklist results ensuring that relevant evidence is captured. - Aggregation and analysis of data, monitoring, and reporting of control failures, as well as tracking and secure storage (incl. regular backup) of program results ensuring that data (i.e., results of the checklist execution phase) is easily accessible 8. Provide awareness and education on the CPM program to the IT organization. Communicate CPM roles and responsibilities to program owners, ensuring clear expectations and providing the necessary training. Track and report on the effective of education and awareness initiatives for the CPM program. 9. Design the overall control reporting methodology / strategy for CPM (e.g., reporting dashboard and analytics that help foster clear and easily interpretable communication of results / key metrics). 10. Report program results and analytical insights (e.g., trends and outcomes of checklists) to relevant stakeholders (e.g., management in the first and second line of defense) at regular intervals, and ad hoc when necessary to investigate inadequate processes and controls, or noncompliance. Provide consolidated executive management reporting to IT senior leadership team. 11. May have 1-2 direct reports, but primary responsibilities of the role are primarily achieved through individual contribution and technical expertise. May perform additional duties, as assigned. Reporting Relationship Typically reports to AVP or above. Skills, Knowledge & Abilities 1. Requires a good understanding of the industry in which CNA operates and good commercial awareness. Experience within the insurance industry, and its products and services, is preferred. 2. In-depth understanding of regulatory requirements relevant to CNA such as SOX, SOC1, HIPAA, and NYDFS. 3. Advanced working knowledge of end-to-end technology processes, operating models and management practices, and understanding of how IT controls function through these standard processes. Expert knowledge of controls and ensuring compliance with them in a technology and/or operations environment. 4. Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment. 5. Highly collaborative. 6. Advanced ability to organize resources across different teams to drive resolution of system critical issues. 7. Strong written and verbal communication, influencing capability and an ability to build credibility quickly. 8. Strong ability to present and contextualize information and data that can be consumed by all levels, including senior executives. 9. Excellent analytical and problem solving skills. Demonstrated creativity in resolving unique and challenging business problems. 10. Outstanding attention to detail, troubleshooting, problem-solving, and analysis skill sets. 11. Excellent management skills and ability to organize and plan effectively to meet both short and long range goals and objectives. 12. Ability to drive and achieve results, with ability to manage multiple projects. Education & Experience 1. Bachelor s Degree in a related discipline, or related work experience. Advanced degree preferred. 2. At least eight years of related work experience, preferably in the insurance industry. 3. Desired experience in technology, operations or finance governance, or audit. 4. Experience managing the development, implementation, measurement and improvement of repeatable processes with adequate controls.
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