Customer Service Experience and ECR Liason VP I job in West Palm Beach, FL| Recruit Arrow
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Customer Service Experience and ECR Liason VP I
Location : Florida, West Palm Beach
Refer job # MJNZ338873
Job Responsibilities and Requirements: Core Responsibilities: - Provides customer service leadership with regard to all facets of process and operations. -Plans, develops, and implements solutions driven by root cause analysis for long term customer experience enhancement. - Sets standards of performance for all levels of the customer experience. - Ensures all operating departments are aligned in execution of escalation procedures and process improvements. - Ability to leverage data to inform the customer experience with an eye towards process improvement change. - Inform SVP of fix investment priorities through data driven root cause analysis. - Customer ombudsman that will both help expedite individual customer escalations, but funnel back information on source of original error for long term solution. - Consistent exercise of independent judgment and discretion in matters of significance. - Individual will be strong dotted line report into division care & customer experience organization and will bring region issues and needs to care team - Other duties and responsibilities as assigned. Required Ability: - Strong PMO skills/six sigma mentality to process - Strong analytics and business case development skills to help prioritize efforts - Strong understanding of how our current fulfillment order flow chain works - Collaborative work style with ability to manage up-down-lateral Education Level-Bachelors Degree or Equivalent preferred Field of Study-Business Years Experience -Generally requires 10 years related experience is an EOE/Veterans/Disabled/LGBT employer.
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