VP, Technical Operations job in Manchester, NH| Recruit Arrow
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Thursday, April 25, 2024
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Title
VP, Technical Operations
Location : New Hampshire, Manchester
Refer job # XJFX337945
 
Job Responsibilities and Requirements: JOB DUTIES AND RESPONSIBILITIES Functions as the chief area resource to the company as it relates to: Field technical management and execution, and the development and deployment of new services and technology throughout the area. Analyzes the marketplace and overall needs unique to cable; develops and revises plans and recommendations to meet goals and objectives. Ensures the staff executes and delivers an exceptional customer experience by ensuring a well-executed service delivery process is in place. Partners with Regional and Divisional teams to drive efficiencies through the business and ensures the network and infrastructure supports a seamless delivery of products and services to customers. Develops and promotes professional growth and development of personnel on all Organizational levels to maintain continuity and efficiency in achieving goals and objectives. Serves as a focal point regarding impact of deploying new products and services on technical Field operations including: installation process, customer service integration, training, performance evaluation, and budget. Partners with other departments including, but not limited to: Marketing, Maintenance, Engineering, Safety, Training, and Customer Service to ensure successful product roll-out and integration. Oversees the management of large scale projects. Other duties and responsibilities as assigned. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. PERSONAL TRAITS/ATTRIBUTES Creative thinker with demonstrated success implementing strategies that resulted in enterprise growth Executive presence A collaborative leader who thrives on taking a team approach to achieve success Proven ability to deliver results through strong execution Consultative approach to problem solving Highly analytical with financial business acumen Engaging with the ability to communicate and influence cross-functionally and at all levels Entrepreneurial in nature, but capable of effectively driving progress in a large organization Foster and maintain relationships at all levels REQUIRED SKILLS & EXPERIENCE Bachelor's degree in Engineering, Operations or related discipline. MS Preferred OR a minimum of . 10 years operational related experience in a related field that shows constant progression and increasing levels of responsibility. Minimum of 5 years' experience in managing people within a decentralized (matrixed) organization. Job Summary: Responsible for developing and executing the overall strategy of Technical Operations activities including product installation, service, and network maintenance. Defines the direction of technical operations and creates strategy focusing on strengths, competitive advantage, and differentiation. Provides leadership and direction among cross-functional groups, management, and staff consisting of both exempt and non-exempt employees. Core Responsibilities: - Creates and oversees the implementation of enterprise-wide functional and operational strategies. Collaborates with cross-functional groups to determine objectives and advises on impact of functional and operational strategies. - Defines financial goals and objectives and ensures goal and objectives are met. - Creates service metrics and quality assurance goals. Surveys the market and data to continually develop best-in-class customer service, installation, and network maintenance standards. - Leads, directs, and motivates a team comprised of management, exempt, and non-exempt employees. - Ensures the necessary resources to accomplish customer service, installation, and network maintenance objectives and goals. - Develops and maintains strategic partnerships with key vendors and contractors to ensure effective implementation of business strategies as well as to identify expedient and comprehensive solutions to customer-impacting issues. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - Generally requires 15 years related experience is an EOE/Veterans/Disabled/LGBT employer.
 
 
 
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