Desktop Technician job in Washington, DC| Recruit Arrow
Recruit Arrow
Email Password
Forgot your password?
Welcome, Guest! New User?
Tell a Friend
Success Stories
From my very first contact with Recruit Arrow, through the application process, interviews, and my acceptance of the position, this service was an invaluable asset. My recruiter gave me insight into the company by sharing her own experiences and views.


Job Search

What


 job title, keywords

Where


 city, state, zip






JOB CENTER

Your Window to a World of Opportunities


Welcome to Recruit Arrow's Job Center. We offer you the ability to stay current in numerous specialized job markets, including marketing, advertising, and engineering just to name a few, by subscribing to our Newsletter and Real-Time Job Updates; to subscribe click here.

If you do not yet have an account with Recruit Arrow, we encourage you to sign up for a new account by submitting your resume. An account will allow you to make our search consultants aware of the jobs that you are interested in, view new jobs that match your search settings, modify your search settings, submit a new resume, and take advantage of other useful features.

We are pleased that your assessment of options has led you to Recruit Arrow, and we invite you to browse our website to learn more about our firm and the career opportunities we offer. If you would like to be considered for an professional position, feel free to submit your resume.


Select from the options below to begin your search.


Locations:
(hold down ctrl to choose multiple locations)
City Name:

Primary Field:

Minimum Years of Experience:

Keyword:

1 matches | 1 - 1 displayed 
 1 

Title
Desktop Technician
Location : District of Columbia, Washington
Refer job # EZXS336893
 
Job Description The Desktop Technician is responsible for providing remote technical support for hardware/software incidents and service requests on the enterprise LAN/WAN. The incumbent will serve as an advocate for internal customers and external clients on ensuring the request through to resolution while identifying the root cause of the issue. Responsibilities: Apply advanced troubleshooting techniques to resolve hardware and software incidents; Use industry standard and internally developed tools to troubleshoot and provide local and remote support; Function as an internal and external client representative for technology within an assigned location(s); Apply emergency fixes to keep end users working while root cause analysis is assessed; Provide effective communication of ongoing activity related to service requirements and incidents; Conduct installs, moves, adds and changes (IMAC); and Effectively manages work, understands and meets SLA requirements (personal and team s work queue) through the utilization of a ticketing process. Qualifications: Associates Degree in Business/IT and/or at least 2 years of equivalent experience with desktop and laptop support technologies including Windows 7 and Windows 10, Microsoft desktop applications, Exchange, telephony, home networking equipment, applications, other end-user associated technologies and disk imagining; A strong sense of customer service and skilled at providing the highest level of service and value to our customers as well as promoting that sense among team members; Call center experience a plus; A very strong technical and customer service background; Experience and understanding of using Active Directory, DNS and DHCP in a windows infrastructure; Experience in ITIL a plus; Ability to multi-task in a highly functional team environment; and Ability to work evenings and weekends may be required.
 
 
 
[Apply Now] [Email to a Colleague] [Permalink]

This particular job is currently not active. However, since our clients regularly share with us similar and other job openings, we strongly recommend that you submit your resume. We shall review your resume and get in touch with you as soon as a suitable vacancy comes up to further discuss your interest in exploring the opportunity.Assisting you is our highest priority.

Please be assured that none of your materials will be forwarded to any employer without your consent. Of course, all inquiries are kept strictly confidential.


1 matches | 1 - 1 displayed 
 1 
Newsletter and Job Updates