Desktop Technician job in Washington, DC| Recruit Arrow
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Desktop Technician
Location : District of Columbia, Washington
Refer job # IKIC336893
Job Description The Desktop Technician is responsible for providing remote technical support for hardware/software incidents and service requests on the enterprise LAN/WAN. The incumbent will serve as an advocate for internal customers and external clients on ensuring the request through to resolution while identifying the root cause of the issue. Responsibilities: Apply advanced troubleshooting techniques to resolve hardware and software incidents; Use industry standard and internally developed tools to troubleshoot and provide local and remote support; Function as an internal and external client representative for technology within an assigned location(s); Apply emergency fixes to keep end users working while root cause analysis is assessed; Provide effective communication of ongoing activity related to service requirements and incidents; Conduct installs, moves, adds and changes (IMAC); and Effectively manages work, understands and meets SLA requirements (personal and team s work queue) through the utilization of a ticketing process. Qualifications: Associates Degree in Business/IT and/or at least 2 years of equivalent experience with desktop and laptop support technologies including Windows 7 and Windows 10, Microsoft desktop applications, Exchange, telephony, home networking equipment, applications, other end-user associated technologies and disk imagining; A strong sense of customer service and skilled at providing the highest level of service and value to our customers as well as promoting that sense among team members; Call center experience a plus; A very strong technical and customer service background; Experience and understanding of using Active Directory, DNS and DHCP in a windows infrastructure; Experience in ITIL a plus; Ability to multi-task in a highly functional team environment; and Ability to work evenings and weekends may be required.
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