Solution Architect/TAM job in Chicago, IL| Recruit Arrow
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Solution Architect/TAM
Location : Illinois, Chicago
Refer job # WLZI336790
Job Responsibilities and Requirements: Responsibilities: Help our customers succeed by solving their challenging technical problems, all the way from design through to production operations. This means working on hands-on customer issues, and escalating problems as needed Assist with all phases of implementations, starting with installation, architecture design and review, deployment topology planning, tuning and providing best practices Contribute to internal technical projects, which can include software development, benchmarking, troubleshooting Work closely with the sales team and pre-sales team on technical escalations and help grow opportunities in existing accounts Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution Work with all technical levels from managers, to architects and developers and explain the Server technology and architecture Be the technical product expert for customers and stay up-to-date on the NoSQL competitive landscape Identify and write internal and external technical collateral, like typical deployment architectures or best practices The role is comprised of 4 key components: 1. Pre-Sales Escalation Contact: Engage with our prospects and customers on complex proof of concepts and solutions 2. Technical Account Management: Manage the technical account relationship of some of our largest customers 3. Delivery: Post-Sales delivery of engagements such as health checks, architecture reviews, quickstarts 4. Marketing and Community Support: Support the community and marketing events by speaking at events or conducting technical workshops. Requirements Proven tack record of engaging and managing technical relationships at large accounts (Programmatic Account Management) Proven track record in consulting for enterprise back-end software, ideally database technologies Experience with traditional RDBMS including schema modeling, performance tuning and configuration Strong background Application design and development, Systems administration, Database administration, Data architecture and design, Performance tuning and benchmarking Experience engaging with developers and programming experience in at least two of Java/.NET/C/C /Node.js Familiarity with NoSQL databases or other distributed high-performance systems a big plus Strong diagnostic/ troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues Excellent communication and presentation skills with an ability to present technical solutions concisely from small to large audience Demonstrated critical thinking and advanced troubleshooting skills and qualities BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field Prior experience in a fast-paced startup environment highly desired Ability to travel at least 50% of the time is required Preferred skills: Solid experience working on NoSQL database in a pre-sales and / or post sales capacity Hands-on administration and troubleshooting experience with x86 operating systems (Linux, Windows, Mac OS), networking and storage architectures.
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