IT Support Services Technician job in Asheville, NC| Recruit Arrow
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IT Support Services Technician
Location : North Carolina, Asheville
Refer job # RJXC341424
 
Job Responsibilities and Requirements: Manager Duties and Responsibilities: Answer phone and email requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis. Complete and disposition of Incidents and assigned. Incident detailed documentation in Service Now or other required applications for any work they perform Complete checklist of daily operational tasks to ensure system availability before production hours and monitor system performance Provide setup, imaging, upgrades, repair and inventory control services for PC s at the local site Administrate or facilitate the administration of IDs Create and update Support Documentation Moving or relocating workstations as required, for both small and large projects Ability to work flexible hours and accommodate any of the IT Support Services shifts. Some overtime might be required. Ability to provide after-hours 24/7 on call support. The local IT Support Technicians are the primary source for daily support tasks on the production floor and are responsible for escalating to local administrators if the problem is beyond their area of expertise and responsibility. Maintain a positive work environment that fosters team performance. Support and contribute open communications flow inside and outside the Technology Team Other IT projects as required Education: Associates Degree or equivalent work experience within the I.T. field Experience: Minimum of 6 years practical, real world Personal Computer hardware and software experience, including experience with Microsoft Operating Systems and Microsoft Office applications Knowledgeable with Networking Knowledgeable with business Telephone systems Knowledgeable Familiar with Ticketing systems, preferably Service Now Skills: Strong communication, customer service and organizational skills Strong problem resolution and decision making skills Working knowledge of Windows 7 and 10 Working knowledge of Outlook and Office versions 2010, 2013 and 2016 A good listener with a proven ability to build relationships with all levels of staff Strong time management skills, attention to detail and outstanding follow-up skills. The ability to work well under pressure with tight deadlines. requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
 
 
 
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