Collector job in Columbus, OH| Recruit Arrow
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Collector
Location : Ohio, Columbus
Refer job # QRNZ341352
 
Job Responsibilities and Requirements: The Customer Assistance Collector: Interviews homeowners to determine the extent of their hardship and their ability to pay the loan currently and in the foreseeable future Councils homeowners on available alternatives to foreclosure to include modifications, short sales, mortgage releases, forbearance, reages and repayment plans Negotiates appropriate short term payment arrangement or a commitment to seek an alternative to foreclosure with homeowners Educates homeowners on how to submit an application for assistance, get that application evaluated and, if applicable, how to appeal an application that is denied Provides homeowners with status updates as it concerns their application for assistance Where applicable advises homeowners on the circumstances under which their loan can be referred to foreclosure Works on an automated dialer to make/take phone calls Consistently meets established individual and departmental goals as it concerns quality and other service level metrics Complies with all policies and procedures set forth by Huntington Adheres to Federal Regulatory requirements regarding debt collections Basic Qualifications High school diploma or GED 1 year of customer service Preferred Qualifications: Call Center experience Must have a desire to educate and assist troubled customers Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints Ability to understand complex processes Must be able to easily adapt to change and embrace continuous improvement Must be goal oriented and self-motivated Must be comfortable using a computer and keyboard Working knowledge of consumer and collection law Knowledge of MSP and HOGAN systems helpful.
 
 
 
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