Audio Visual Senior Technical Support Specialist job in Redmond, WA| Recruit Arrow
Recruit Arrow
Email Password
Forgot your password?
Welcome, Guest! New User?
Tell a Friend
Success Stories
From my very first contact with Recruit Arrow, through the application process, interviews, and my acceptance of the position, this service was an invaluable asset. My recruiter gave me insight into the company by sharing her own experiences and views.


Job Search

What


 job title, keywords

Where


 city, state, zip






JOB CENTER

Your Window to a World of Opportunities


Audio Visual Senior Technical Support Specialist
Location : Washington, Redmond
Refer job # XSMN341280
 
Job Responsibilities and Requirements: Key Responsibilities: Act as the technical expert and resource for the Support Technicians. Provide training sessions for all aspects of the Tier 2 job (examples include, but not limited to Routers, Skype, DM, etc ). Monthly ride-along with each technician to ensure capabilities. Act as the escalation filter between Tier 1 and Tier 2. Work with Event Managers to communicate room requirements & changes as they arise Communicate requirements to staff for completion of AV help desk requests. Meet with help desk to determine AV needs for future events and client requests Provide guidance and be a resource for high level events. Setup and attend trainings with other sections of AV Link as you deem necessary (CCS, Projects, Design) Network connectivity - understanding of submasks and gateways, ability to troubleshoot network loops. Digital signal flow - ability to understand line drawings and how each component functions. Firmware/software updates - Ensuring that AV systems have the latest firmware and software installed. Updating as necessary. Hardware swaps (CHD/projectors) Management of events for the Multipurpose Rooms, General Floor Conference Rooms and all other meeting spaces. Management and upkeep of all audio visual equipment in managed spaces. Manage holistic meeting experience: set up furniture, ensure cleanliness of room, and all other necessary tasks. Management of SNOW and daily email and phone requests. Ability to place conference functions in properly sized rooms to maximize space utilization. Provide seamless management of events with high touch customer service. Handle issues as they arise through the proper administrative channels Follow protocol during emergency situations. Work with all departments to ensure all aspects of each function are covered. Be well versed in AV Link policies and procedures and provide excellent customer service while adhering to those policies. Maintain clean and safe work environment; performs job safely. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 
 
 
[Apply Now] [Email to a Colleague]

This particular job is currently not active. However, since our clients regularly share with us similar and other job openings, we strongly recommend that you submit your resume. We shall review your resume and get in touch with you as soon as a suitable vacancy comes up to further discuss your interest in exploring the opportunity.Assisting you is our highest priority.

Please be assured that none of your materials will be forwarded to any employer without your consent. Of course, all inquiries are kept strictly confidential.


Newsletter and Job Updates