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Associate Help Desk Analyst
Location : California, Santa Ana
Refer job # WFUK341249

Job Responsibilities and Requirements: Job Summary First Americans internship program is quite successful and we're now seeking candidates looking for that next step We offer hands-on Information Technology experience for candidates wanting to gain experience while receiving coaching and mentorship. You will have the opportunity to bridge the gap between academic understanding and practical professional experience to develop skills that will help set you up for success. Start out as a Contractor, with the option for potential hire within First AmericanSeeking a rising recent graduate (or soon to be,) that was enrolled in an accredited college with a focus background or desire to work in Information Technology, Computer Engineering, Computer Science or related field.Knowledge and Skills/Technology Used An interest and willingness to learn industry-leading technical support best practices Some previous experience working in a tech field and customer serviceExcellent written and oral communication skills and telephone etiquette Ability to follow standards and guidelines Minimum typing 50 WPM Familiarity with Microsoft Office Products, Windows 7, Windows 10, Internet Explorer 11 and Google Chrome Basic Technology Troubleshooting and Problem Solving with Listening Skills Documentation Skills The ability to solve problems, be detailed oriented and be conscientious about all work completed Active communication style with quick response to phone, email, instant message and voicemails Telepathic ability to understand and communicate with customers (ok, maybe not telepathic, just a great understanding of people and their technical needs ).



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