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Client Service Account Manager-TMT-Associate/VP
Location : Illinois, Chicago
Refer job # NHNC341204

Job Responsibilities and Requirements: The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Job description Client Service Account Managers have direct responsibility for servicing a portfolio of large corporate or financial institution clients. Key advisor to the client, providing advice and consultation on decision making. Client s central point of resolution and escalation for service issues, liaises with bank partners to manage issues. Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction. Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities. Partners with Sales to develop an annual Client-specific service strategy reviews for clients within portfolio. Uses product knowledge to recommend and participate in product enhancements and service delivery plans. Convey complex ideas and client issues with confidence. Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes Qualifications: Minimum of 5 years of relevant industry and/or functional and/or management experience. College degree or additional years of experience required. Advanced understanding of core and intermediate Treasury Services product sets. Thorough understanding of financial exposure and operational risk related to transactions Associated with bank products and services. Use of technical knowledge to produce value-added solutions for clients and partners. Uses client product utilization as a solution to meet business objectives. Creative thinker and problem solver. Ability to present oral and written communication in an organized, clear and confident manner. Negotiation and consultative skills. Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments. Ability to effectively partner with internal colleagues and external clients Applies sound judgment during the decision making process; evaluates risk factors. Project management skills. Proficient in Microsoft Office Suite. Willingness to travel. Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise.



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