IT Executive Support Engineer job in New York City, NY| Recruit Arrow
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IT Executive Support Engineer
Location : New York, New York City
Refer job # SMBP341183
 
Job Responsibilities and Requirements: Job Responsibilities Provide 24x7 White Glove technical support to onsite and remote C-Suite Executives. Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, software and audio visual equipment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email (Exchange) servers and audio/visual conferencing systems, applications servers and administrative systems. Coordination and setup of all Audio Visual requirements for all Sr. Executive meetings. Track, record and respond to requests for IT technical support. Technical support will include workstation hardware, application and collaboration software and mobile devices utilizing Windows and Apple operating systems. Deploy PC software fixes, patches, updates for Windows and Apple devices. Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices. Interact with 3rd level IT functional groups and management to ensure solutions are being provided for all escalating tickets. Support IT special projects, office moves, data recovery, hardware and software testing etc. Qualifications Minimum of 5 years hands-on experience installing, troubleshooting and supporting laptops, PCs, peripherals and business critical applications for C-Suite Executives in large, multi-location, corporate environments via phone, remote control and desk side visits. Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication. Demonstrate an expert level ability to inspire trust with Executive by performing expert technical support and ability to maintain confidentiality. Must be detailed oriented with strong attention to accuracy and problem solving. Following-up until resolved skills are a must. Experience researching and supporting new and emerging technologies. Ability to work a flexible work schedule as needed and support 24/7 on call schedule. Experience supporting Audio Visual systems, such as projectors and teleconferencing equipment, and boardroom/conference room support. Experience demonstrating proficiency supporting Windows 7, Windows 10, Apple OSX, MS Outlook/Exchange, MS Office 2016, Office 365, and Microsoft Skype for Business. Experience supporting MAC hardware including iPads/AppleTV/MacBooks,iPhones etc. Experience demonstrating proficiency using Enterprise remote-control software, software distribution tools and device management software. Experience upgrading PC memory, hard drive swap, data transfer, etc. Experience supporting mobile devices utilizing iOS and Android operating systems. Experience with the JAMF Pro administration and implementation. Education Bachelors degree in Computer Science, Information Technology or related discipline. Desired Certifications Microsoft Certified System Administrator (MCSA) Windows 10 Apple Certified Mac Technician (ACMT) Microsoft Certified System Engineer (MCSE) Desktop Infrastructure.
 
 
 
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