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Success Account Manager
Location : Georgia, Atlanta
Refer job # HNBL341154

Job Responsibilities and Requirements: Essential Functions: Partner with Client Success Executives to help our customers increase adoption, ensure retention, and increase satisfaction. Act as the Customer Success Liaison - working with other departments to delegate and oversee an array of activities including: integrations, migrations, version upgrades, custom development, training, tactical work, and implementation projects. Establish a trusted/strategic advisor relationship with clients - helping then to obtain continuous value from our products and services. Identify Opportunities for Additional Services, Product Usage, or integrations; ability to communicate those opportunities to Client Success Executives and the client. Manage client expectations, keeping clients satisfied and expectations realisticChampion support resolution plans and application change orders critical to the client base. Provide guidance and planning through application upgrades and patches. Create and Manage key scope documents including training/presentations, statements of work, functional & technical requirements, reports, and project plans. Work with clients to establish critical goals, desired outcomes, and other key performance indicators; and aid the Client in achieving their goals / desired outcomes. Frequent interaction with clients (typically End Users, System Administrators, & Managers)Collaborate with internal Product Management & CSEs to ensure Client feedback is incorporated into the product roadmap and both teams have clear and consistent access to the Voice of the Customer . Other projects and responsibilities may be added at the manager s discretion. This person must enjoyProblem solvingShort term projectsTeaching others Taking initiative Working independently & as part of a Team (will need to do both)Required Knowledge, Skills and Abilities (KSA) Experience with SaaS PlatformsExperience with Corrigo platforms a plus Ability to plan and deliver instruction; In person or web basedAbility to document requirements for custom reports, development requests, integration projects and Support casesCan work independently and meet deadlinesCan manage multiple projects simultaneously and keep all up-to-dateSets and meets short term goals with customersIs self-managing; Works well in a fluid team environment where work is often accomplished based on collaboration and influence rather than direction from someone with a title Takes initiative - soliciting work from CSEs and identifying potential work from customer conversations Experience with workflow automation, client account management, and project planning Proficient in MS Office software (Excel, Power Point, and Word)Proficient in GoToMeeting and Webinar FunctionalityTeam-oriented, very responsible, and focused on exceeding client expectations Other Knowledge, Skills and Abilities:Quick learner - ability to continuously add to detailed knowledge of Corrigo products and servicesAbility to establish relationships and interact with business owners and managersSelf-motivated, responsive, and dedicated to client successExcellent project management, time management; very organized; and ability to prioritize multiple tasksPrevious experience building customer workflows; knowledge of workflow software (Visio)Demonstrated ability to deal with change and excel in high-stress situationsExcellent verbal and written communication skills, leadership skills, and analytical skillsExperience conducting business assessments & analysis, and interpreting the results into custom multifaceted enterprise solutionsKnowledge and ability to understand and negotiate complex riskAbility to work across departments internally to solve any client issues that ariseGood understanding of mobile, RDBMS, and web technologies Working Environment: Position includes some domestic travel. Work in clean, pleasant, and comfortable office setting Minimum Required Education: Education: Bachelors degree (preferably in business, management or marketing). Experience: 3 years of relevant software experience (Client Services, Account Management, Customer Support Role).



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