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Plant Cust Care Coordinator
Location : California, Los Angeles
Refer job # WIEG341134

Job Responsibilities and Requirements: Essential Job Duties and Responsibilities Consistently delivers on Angelica customer experience strategy by accepting ownership for customer cases and delivering an experience in alignment with the established service vision, standards and values for all Angelica customers. Consistently delivers exceptional customer experience while handling calls, emails and messages from all Angelica customers. This includes clarifying customer issue, researching, locating and providing resolution by working with plant personnel and/or properly escalating cases. Works toward speedy resolution of all escalated/open cases in the plant you reside and cases you opened. Supports CRMs by entering customer visit details into salesforce. com. Adheres to customer care queue schedule, policies and quality requirements. Maintains customer database by entering and/or updating customer and case information. Embraces continuous learning and keeps updated as products, processes and policies evolve. Keeps department specific equipment in working order by following established procedures and reporting malfunctions. Approximately 40% of time will be dedicated to plant administrative tasks. These include but are not limited to: human resources, payroll, safety, petty cash, reception, new employee orientation and general administrative support to plant management. No Travel Required Minimum Qualifications Three years previous customer service experience Punctual Ability to Multi-task Accuracy in data entry Strong technology and verbal communication skills Bi-lingual Spanish (fluency verbal and written) Preferred Qualifications Bachelors degree Angelica Plant experience Previous call center experience Experience with Salesforce. com Non-exempt/Hourly Work Environment The working environment is indoors and is seasonally heated and cooled with minimal noise levels.



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