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Technical Account Manager
Location : New York, New York City
Refer job # UBLI341094

Job Responsibilities and Requirements: As a Cloud Technical Account Manager (TAM), you will draw on your technical, communication and organizational skills to help customers get the most value from their Google Cloud Platform and G Suite investments. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what s next for their business all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. Responsibilities Drive the customer partnership for key strategic customers. Establish executive relationships, conduct customer Quarterly Business Reviews, advocate for customer to rapidly knock down adoption blockers, and coordinate across multiple work streams and teams to maintain customer momentum. Manage the post-sales relationship with customers to maximize value. Team with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud. Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones. Serve as an advocate for business transformation, enabling teams to embrace cloud technologies. Drive customer feedback to Google product management and engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements. Qualifications Minimum qualifications: BA/BS degree in Computer Science, Math or a related technical field, or equivalent practical experience. 3 years of experience in performing customer-facing services consulting with focus in infrastructure and/or data systems. Experience in at least 2 of the following areas: data center infrastructure, operating systems, networking, security, system administration, service management modernization, or data architecture. Experience working with a cross-functional and geographically dispersed team and customer base. Preferred qualifications: MBA or a graduate degree in a management, technical or engineering field. Experience in cloud operations - technical support or operations (e.g. capacity planning, product release management, etc.) Experience working with channel partners, systems integrators and third party developers to deliver successful solutions. Application/workload migration experience to Cloud architecture. Ability to present technical materials effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and non-technical matters. Effective written, communication, project management and stakeholder management skills, with a focus on translating business requirements into technology solutions.



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