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Tax Transformation Program Manager
Location : New York, New York City
Refer job # EPLC340998

Job Responsibilities and Requirements: As Manager in our Tax Transformation Office, you will be responsible formanaging relationships to track and monitor workstream(s) progress, ensure timely reporting of milestone and dependency status, monitor risks and issues to escalate to leadership, and execute day-to-day project management activities across the transformation lifecycle of initiate, plan, and execute. Additional responsibilities include: Leading global ITIL workstream teams to deliver global ITIL capabilities. Developing ITIL workstream implementation strategies and staffing models. Leading ITIL workstream team through project phases, including developing project scope, schedule, dependencies, and monitor and measure progress against projected versus actual plan, deliver program milestones, and track against KPIs. Connecting with global firms to deliver global ITIL solutions. Influencing and leading international, cross-functional teams/projects. Evaluating, monitoring and resolving project risks/issue and manage escalation/resolution. Preparing program monitoring and reporting deliverables and participating in recurring updates with Tax Transformation PMO leadership and providing insight into progress. Developing and executing communication plan for ITIL workstream. Leading continuous process improvement for ITIL processes. The Team Tax Transformation Office (TTO) is responsible for the design, development, and deployment of innovative, enterprise technology, tools, and standard processes to support the delivery of tax services. The TTO team focuses on enhancing ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is dynamic team with professionals of varying backgrounds from tax technical, technology development, change management, Six Sigma, and project management. The team consults and executes on wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation. Qualifications Required Bachelors degree in information technology, business, or related years of related IT experience Experience with ITIL Service Management Stakeholder management and strong interpersonal and communication skills, and the ability to influence Experience with Software Development Lifecycle (SDLC) methodologies Strong verbal and written communication skills; strong listening, interpersonal, and facilitation skills Quick learner with the ability to develop polished presentations, talking points, and content Able to interact effectively with professionals at all levels and communicate recommendations Demonstrated experience working with and influencing as part of team Motivated, resourceful, and dependable Well organized with the ability to multitask and prioritize multiple, ongoing projects Able to respond quickly to high-priority deadlines with little lead-time and adaptable to direction changes Able to travel up to 20% of your time Preferred Masters degree in information technology, business, or related PMP certification Global Program Management experience Recent experience with ServiceNow Experience in tax/finance IT.



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