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Billing Analyst II
Location : Missouri, Maryland Heights
Refer job # HPXJ340922

Job Responsibilities and Requirements: JOB SUMMARY Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by . Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Assist in the development of software requirements Develop and document user methods and procedures Analyze systems for ongoing performance improvements at user and system levels May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing Respond to requests made via Change Request Management, Issue Management andOn site support May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurementTrain and assist junior level staff as well as system users Assist in scheduling workloads and monitoring projects and provide status reports Perform other duties a requested by supervisor. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to analyze and interpret dataAbility to communicate with all levels of management and company personnel Ability to handle multiple projects and tasksAbility to maintain confidentiality Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Ability to work independentlyKnowledge of industry requirements used to support end user cable, data, and telephony billing Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project Education Bachelor's degree in Information Technology or related field or equivalent experience. Related Work Experience Number of Years Supporting, testing and documenting various information technology 3 and billing systems.



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