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CIB-Treasury Services-Client Service Account Manag
Location : Illinois, Chicago
Refer job # DEOO340846

Job Responsibilities and Requirements: The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Client Service Account Managers have direct responsibility for servicing a portfolio of next generation clients. Clients may have the following characteristics: small companies with high growth potential, but often limited international experience; international market expansion explicitly stated in their plans and core to their strategy;small / HQ based treasury functions with limited to no international treasury capabilities; clients that require and derive value from active engagement, global solutions and advisory services; Business is substantially (defined as the main area the client seeks growth to occur) online and B2C or SME business focused. Augment and amend key activities based on client need and capabilities. Key activities include client relationship, inquiry and account managementServe as client s point of escalation and resolution for service issues, liaises with bank partners to manage issues. Develop thorough knowledge of the clients business model, objectives, operating environment and industry. Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction. Designs new processes to support client needsIdentifies and addresses product/service gaps and develops opportunities, leveraging the full array of Treasury Services product capabilities. Actively participates in client presentations; educate clients on product solutions, service channels, and self-service options. Partners with Sales to develop and execute service-related relationship plans. Independently manages key stakeholder meetings.Uses product knowledge to recommend product enhancements and delivery of service plans. Convey complex ideas and client issues with confidence. Resolves client inquiries and issues in an efficient and professional manner. Adheres to and ensures client's compliance with risk policies/practices and educates clients on risk/legal requirements Qualifications Strong relevant industry and/or functional and/or management experience. Advanced understanding of core, intermediate and Global Treasury Services product sets and delivery flow. Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services.Use of technical knowledge to produce value-added solutions for clients and partners.Uses client product utilization as a solution to meet business objectives.Creative thinker and problem solver; analytical skills. Ability to present oral and written communication in an organized, clear and confident manner. Negotiation and consultative skills. Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments. Acts with a sense of urgency and empathyAbility to effectively partner with internal colleagues and external clientsDemonstrates ownership and accountability, works well independently and collaboratively Applies sound judgment during the decision making process; Evaluates risk factors and challenges status quo when appropriate.Project and Time management skills.Proficient in Microsoft Office Suite.Willingness to travel.Ability to be flexible with working hours when business needs arise.



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