Customer Service Representative job in Omaha, NE| Recruit Arrow
Recruit Arrow
Email Password
Forgot your password?
Welcome, Guest! New User?
Tell a Friend
Success Stories
From my very first contact with Recruit Arrow, through the application process, interviews, and my acceptance of the position, this service was an invaluable asset. My recruiter gave me insight into the company by sharing her own experiences and views.


Job Search

What


 job title, keywords

Where


 city, state, zip






JOB CENTER

Your Window to a World of Opportunities


Welcome to Recruit Arrow's Job Center. We offer you the ability to stay current in numerous specialized job markets, including marketing, advertising, and engineering just to name a few, by subscribing to our Newsletter and Real-Time Job Updates; to subscribe click here.

If you do not yet have an account with Recruit Arrow, we encourage you to sign up for a new account by submitting your resume. An account will allow you to make our search consultants aware of the jobs that you are interested in, view new jobs that match your search settings, modify your search settings, submit a new resume, and take advantage of other useful features.

We are pleased that your assessment of options has led you to Recruit Arrow, and we invite you to browse our website to learn more about our firm and the career opportunities we offer. If you would like to be considered for an professional position, feel free to submit your resume.


Select from the options below to begin your search.


Locations:
(hold down ctrl to choose multiple locations)
City Name:

Primary Field:

Minimum Years of Experience:

Keyword:

1 matches | 1 - 1 displayed 
 1 

Title
Customer Service Representative
Location : Nebraska, Omaha
Refer job # OJWB340771
 
Job Responsibilities and Requirements: This position is part of a customer service team that provides functional and technical support to SVC customers. This position provides high quality, professional, and timely customer service to internal and external customers; responds to a variety of business-specific inquiries, issues, and requests via customer service phone line, electronic or standard mail, and/or in person; ensures that issues are escalated properly and addressed in a timely manner; completes ad-hoc, unit-specific assignments. Key Activities: Provide Level One troubleshooting and support for laptops, Point-of-Sale devices, Kiosks, and financially related inquiries. Perform trouble ticket escalation, as required. Assist with customer questions and problems by troubleshooting hardware and software problems, including (as needed) simulating or recreating problems to resolve operational difficulties. Interact, as needed, with network services and/or software developers to restore service and/or identify and correct problems. Refers more complex problems to Level Two support; follows up to ensure resolution for and communication of a solution to the customer. Works with the second level support function to ensure issues are properly escalated, addressed, and remediated in a timely manner . Work with customers over the phone and via e-mail to test software for proper operation; document and work to resolve all problems. Recommend quality improvements based on discussions/work with customers. Document customer interactions into a call logging system . Participate in testing of new applications and processes. Identify when a procedure needs to be updated and inform the operational team; may contribute to making the updates. Identify and recommend updates to the CSR knowledge management tool Possess a basic to intermediate understanding of service level agreement metrics . Consult with management and notify other SVC staff of customer issues Apply analytical thinking to provide solutions to customer issues; identify process improvements, update procedures, and collaborate with management . Actively convey the voice of the customer to management and peers when feedback or complaints are received. Possess intermediate multi-tasking and analytical skills. Possess basic to intermediate data analytic skills. Maintain problem management database and customer service desk system. Conduct detailed research and analysis. Build and maintain detailed understanding of SVC business at a level appropriate to provide a high level of support to internal and external customers. Qualifications: Associate s degree from a two-year college or technical school, or equivalent experience required One to three years of call center or help desk experience required One to three years of experience with FR or similar general industry payment system electronic access products and services preferred Demonstrated leadership skills Strong analytical, multitasking, and time management skills Technical aptitude and knowledge of technology used in kiosks, point of sale devices, laptops, and other equipment and associated software used by SVC customers preferred Intermediate troubleshooting and problem solving skills Intermediate - Advanced typing skills Superior customer service skills for internal and external customers, to include active listening for a positive customer experience Strong verbal communication skills Good multi-tasking and time management skills United States citizenship or lawful permanent resident alien status is required for this position. Preferred requirements: Customer Service Professional or Advance Customer Service Professional program certification Knowledge of payment card industry Knowledge of Department of Defense organization and financial management processes Military experience or experience working with military organizations and personnel Experience with call center applications and tools.
 
 
 
[Apply Now] [Email to a Colleague] [Permalink]

This particular job is currently not active. However, since our clients regularly share with us similar and other job openings, we strongly recommend that you submit your resume. We shall review your resume and get in touch with you as soon as a suitable vacancy comes up to further discuss your interest in exploring the opportunity.Assisting you is our highest priority.

Please be assured that none of your materials will be forwarded to any employer without your consent. Of course, all inquiries are kept strictly confidential.


1 matches | 1 - 1 displayed 
 1 
Newsletter and Job Updates