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IT Coordinator I
Location : Florida, Tampa
Refer job # SKWJ340701

Job Responsibilities and Requirements: 1. Handle incoming IT Service Desk support calls to ensure computer users inquiries are addressed in a timely manner. 2. Resolve local network and communication issues to maintain operational readiness. 3. Maintain and support local Cisco VoIP telephones and related equipment. 4. Assist in the maintenance of the local Active Directory OU, installation and configuration of the local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures. 5. Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures. 6. Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimum downtime in the event of a disaster. 7. Assist in coordinating the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards. 8. Assist in the maintenance of hardware inventory, licensing and asset rotation consistent with company policies and procedures. 9. Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards. 10. Support business applications to ensure compliance with corporate standards. 11. Resolve PC hardware/software problems to minimize down time and meet SLA requirements. 12. Assist Business Unit management in determining future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives. 13. Maintain open communication with Group IT Manager and local Business Manager to ensure effective problem resolution and establishment of priorities. Education Associates degree or equivalent combination of training, experience and certifications. CompTIA A . Microsoft Certified Professional preferred. CompTIA Network preferred Work Experience Minimum 3 years relevant experience in network and PC support for a multi-site business environment. Familiarity with cost accounting, budgeting, and forecasting. Knowledge, skills, and abilities Uses professional concepts; applies company policies and procedures to resolve a variety of issues. Works on problems of moderate to advanced scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives minimal instruction on routine work, General instruction on new projects or assignments. Advanced knowledge of Microsoft Windows XP Professional. Working knowledge of Microsoft Windows 2003 Server and Microsoft Active Directory. Working knowledge of the Microsoft Office Suite. Working knowledge of HP servers, workstations, and storage products. Basic knowledge of Cisco Internetworking products. Basic knowledge of Cisco Unified Communications. Working knowledge of HP servers, workstations, and storage products. Ability to convey technical concepts and ideas to non-technical personnel. Excellent organizational skills. Excellent customer service and interpersonal skills Excellent verbal and written communication skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Additional Requirements/Skills Ability to abide by Granite s Code of Conduct on a daily basis. Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards. Practical knowledge of standard business practices. Ability to work with minimum daily supervision. Ability to work both collaboratively as a team player and independently as required. Demonstrate a high degree of patience with an ability to work with all levels of management and staff. Ability to learn new technologies and systems quickly. Demonstrate strong time management skills and consistent follow through. Ability to prioritize workload, especially under pressure. Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required.



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