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Banking/Finance
Location : Arizona, Phoenix
Refer job # RBFU340683

Job Responsibilities and Requirements: A leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns. We have opportunities in our Collections group. Our Collections group creates and delivers the right solutions to our customers to resolve account delinquency, directly impacting the risk of loss to the Bank. We are looking for individuals with a passion for Collections with the following skills: Advanced Customer Focus Take ownership of each customer while empathizing and prioritizing customer needs Advanced relationship building skills Resolve conflicts and manage customer expectations Determine customer needs and provide appropriate solutions Advanced Communication Skills Effective verbal and written communication with both external and internal customers Document customer account activities thoroughly and concisely Strong interpersonal skills Advanced Problem Solving Skills Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome Make appropriate decisions on behalf of the customer quickly and effectively Effectively prioritize work to ensure efficiency Strong decision making skills Advanced experience researching and resolving customer issues Advanced Analytical Skills Critical thinker and ability to make independent judgment Accuracy and attention to detail Required to abide by all applicable regulatory and department practices and procedures Advanced Computer Skills Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools provides a professional and fun environment for employees so they can focus on providing great service to our customers.



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