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Telecommunications Network Engineer
Location : District of Columbia, Washington
Refer job # TTLW340603

Job Responsibilities and Requirements: Job Description: Looking for an experienced Telecommunication Network Engineer to support the Telecommunications Voice over IP (VoIP) environment at the Department of Transportation in Washington, DC. The Telecommunications Engineer must have demonstrated experience and ability to do the following: Performs on-site or in-house servicing, repair and or installation of VoIP systems in accordance with contractual Service Level Agreements (SLA)s. Provides technical support to customers on Operational & Maintenance (O&M) aspects of VoIP and legacy Cisco systems. Serves as customer contact on technical and service related voice and VoIP systems problems. Diagnoses mechanical, hardware, software and system failures utilizing established voice, telecommunication, and Cisco system troubleshooting practices. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service availability matters. Support on-site staff in creating System Acceptance Test, Security and Customer cutover Plans. Acts autonomously to determine methods and procedures on new assignments. Performs daily maintenance/repair/project tasks independently and provides updates to on-site management as requested/warranted. Analyze current O&M processes with a desire to constantly improve customer experience. Support team requirement to clear trouble tickets submitted through the Service Desk related to the all the voice systems throughout the DOT Common Operating Environment. Keep all Cisco CallManager and VoIP systems current related to patching requirements. Support upgrade initiatives/projects on DOT VoIP systems. Build and maintain relationships with VoIP and CISCO support teams. Experience and Skills: Candidate must have a technical BS degree (preferred) in computer science, information technology or a related degree and eight (8 ) years practical experience as a VoIP Telecommunications Engineer. Candidates with a Cisco Certified Networking Associate (CCNA) and/or Cisco Certified Network Professional (CCNP) Collaboration are preferred but not mandatory. Direct practical experience with VoIP voice systems including CallManager, Unified Communication (UC), Cisco Unified Contact Center Express (UCCX), Unity Connection and Presence, as well as VPNs, firewalls and intrusion detection/prevention equipment. Ability to work well in a team environment. Excellent verbal and written communications skills. Strong project management/organizational skills. Proficiency with Microsoft Office (Outlook, Project, Visio, PowerPoint, Word, etc). Detail oriented and able to multi-task effectively. Works well under pressure. Ability to make technical presentations to customers. Ability to prepare written documents describing technical features and capabilities of equipment, software, applications, etc. Ability to analysis complex information and make recommendations in understandable terms. Knowledge of the full suite of Cisco data switches and routers. Knowledge of network monitoring and management systems, such as, CA Spectrum, Brocade IronView, Ciscoworks, HP Op. Must be eligible for Secret clearance. Additional Information: Job Level: Mid Career (2 years) Number of Openings: 1 Years of Experience: Level of Education: BA/BS Starting Date : ASAP.



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