Digital Site Experience Manager job in Cincinnati, OH| Recruit Arrow
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Digital Site Experience Manager
Location : Ohio, Cincinnati
Refer job # JAEO340556
Job Responsibilities and Requirements: ESSENTIAL JOB FUNCTIONS: Develop/implement strategies to constantly improve the customer experience based on analytics and insights Lead and partner with Product teams to ensure they maintain the integrity of the customer experience in relation to the digital strategy Develop an informed opinion on business priorities; apply a customer-focused lens to solutions and engagement opportunities Work with cross-functional teams to establish deadlines related to campaigns, ensure the Site Experience team is aware of key milestone dates, and communicate issues related to meeting deadlines Manage concurrent projects, deliverables, timelines, and notifications for all campaign requests Serve as the liaison between the user experience, design, and technology teams, internal stakeholders and third party vendors; set clear expectations and consistently communicate progress Review design requests for cohesion and logic and obtain needed requirements and assets Develop process improvements to continuously increase efficiency/productivity Travel to assist third party vendors Must be able to perform the essential functions of this position with or without reasonable accommodation MINIMUM POSITION QUALIFICATIONS/EDUCATION REQUIREMENTS: 5 years' experience as a project manager or customer experience manager 3 years' experience in an information technology (IT) or software development setting Experience working in a marketing role Ability to work in a fast-paced, high growth, team-oriented environment Ability to prioritize and execute multiple, simultaneous, complex priorities Must possess excellent decision-making skills for problem identification and solution recommendation Excellent written and oral communication skills Strong attention to detail, organized, efficient, and able to focus on following a task through to completion DESIRED PREVIOUS JOB EXPERIENCE/EDUCATION: Bachelor's degree in marketing, business or a related area Experience/knowledge in the production of events, campaigns, printed collateral, presentations, websites, videos, social and other marketing materials in an E-Commerce setting with multi-channel retailers Experience building cross-functional working relationships in medium to large organizations Education Level: Bachelors Desired Required Travel: None Required Certifications/Licenses: None.
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