Credit Card Collections Supervisor job in Phoenix, AZ| Recruit Arrow
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Credit Card Collections Supervisor
Location : Arizona, Phoenix
Refer job # IGJR340387
Job Responsibilities and Requirements: We are looking for individuals with a passion for managing a team and the following skills: Leadership Skills: Develop and lead a team of 18-20 collections specialists Lead by example and coach on key behaviors to drive results Responsible for performance management Select and retain talent Identify ways to support inclusion and diversity Customer Focus Resolve employee and escalated customer problems and inquires Operates with urgency and meet deadlines Communication Skills Communicate both verbally and written Ability to influence internal and external business partners Relationship management Problem Solving Skills Conflict resolution skills Prioritize diverse workloads Analytical Skills Participates in execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Required to abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives Computer Skills: Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Work schedules vary and could include a schedule that includes working in the evening and or on the weekend Qualifications Requires leadership experience. Prefer two years management experience. Collections experience is required. Call Center experience preferred Strong communication and organizational skills Ability to lead and motivate a team of up to 18 Specialists Must be willing to work in an environment that requires phone-based customer interaction Advanced proficiency with computer functions with MS office suite strongly preferred High School Diploma or equivalent required, Bachelors Degree preferred.
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